Director of Operations KHS
3 weeks ago
Canadian Director of Operations
Know-how Systems Global
Position Summary
Know-How Systems is looking for a Director of Canadian Operations to oversee catastrophe hail, including estimating and repairs as well as claims management. It will also include oversight of our full-time repair operations across Canada. This would include our paint and body shop operations as well as PDR, Wheel repairs and key replacement. A candidate must also be able to provide outstanding customer service and client relationship management. Extensive management experience will be required handling HR, payroll, process management as well as expense management. Automotive repair background utilizing crash-estimating systems is a must. Experience estimating PDR a plus. This position will require 50-75% travel. Training on KhS process and job duties will be provided.
Responsibilities
As a Director, you will:
· Interact with customers on a daily basis
· Manage resources to best maximum profitability
· Manage expenses
· Manage P&L to drive sales
· Hold employees accountable for results
· Interact with employees and oversee work quality
· Provide the highest level of customer service
· Assist operations at storm sites and other duties as assigned
Requirements
· High school diploma or equivalent
· Clean Driving Record
· Ability to work catastrophes for extended periods of time
· Ability to travel within 24hr timeframe
· Great attitude
· Ability to work independently
· Ability to work with people in stressful situation handling many tasks at once
Preferred Skills and Qualifications
· Prior operational Autobody management experience
· Prior experience with crash estimating systems – Mitchell and Audatex
· Proven customer satisfaction and retention
· Proven people skills
Benefits Overview Some of the many benefits of working for Know-How Systems full time include:
· Company car
· Performance based bonus
· Competitive salary commensurate with experience level
We provide comprehensive benefit package including medical, dental, vision, disability and life insurance through RBC Extended Health Care and Manual Life RPP. (Registered Pension Plan) and cell phone.
About Know-how Systems
Founded in 2008, Know-how Systems Global (KhS) is a Global Automotive Services company providing Catastrophe Hail Repair, OEM and In-Tranist Repair services as well as complete Auto Body Repairs and Appraisal Services across North America. KhS's home office is in St. Louis MO, USA, with our Canadian locations in Calgary, Edmonton and Red Deer Alberta, Canada. Owned by Dent Wizard International, KhS clients include all major auto manufacturers as well as most insurance carriers.
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