Director, Production Support- Fixed Income group

1 month ago


Toronto Ontario, Ontario, Canada Akkodis Full time

Job Description:

We are seeking a motivated Production Services Leader to join our banking client's Fixed Income Production Application Support team.

Key Responsibilities:

  • Lead global teams providing 24x7 support for Fixed Income clients and applications.
  • Act as a Player/Coach, combining technical and business expertise with leadership skills.
  • Manage production operations, serving as the primary escalation point.
  • Drive production stability, reliability, and service excellence.
  • Utilize metrics and reporting for continuous improvement.
  • Ensure accurate incident logging and conduct review meetings.
  • Implement tools and process improvements.

Requirements:

Must Have:

  • 10+ years of IT experience in Capital Markets, including Fixed Income products.
  • 5+ years in supervisory/management roles in technology support.
  • Knowledge of Fixed Income trading activities and applications (e.g., Murex, Openlink).
  • Strong communication skills and ability to interface with trading clients.
  • Proficiency in Linux, SQL, and scripting languages (Shell, Perl, Java, Python).
  • Experience with databases, infrastructure, and enterprise tools (e.g., Control-M, ServiceNow).
  • ITIL service management experience.

Nice to Have:

  • Scripting and database performance tuning skills.
  • Experience with Elastic Search, Ansible, Jenkins, AWS, GridGain.
  • Familiarity with MQ, SOLACE, RV/RMDS.


Please note the applicants need to have a valid work permit and present in Toronto for in person interview.

Thank you for your interest in Akkodis opportunity and the shortlisted candidates will be directly contacted by our recruiters.



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