Chief Operating Officer

1 month ago

Carleton Place Ontario KG, Leeds and Grenville, Canada Goway Travel Full time

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey

The Role:

The Chief Operating Officer (COO) oversees and improves our company's operational efficiencies and drives revenue growth across our global operations. The ideal candidate will have a strong background in travel operations management, a strategic mindset, and a proven track record of successfully scaling businesses and maximizing profitability. This position reports to the CEO and will be heavily focused on helping us realize and exceed our 5-10-year strategic growth plans.

Key Responsibilities:
  • Strategic Leadership: Develop and execute strategies to optimize operational efficiency, enhance customer satisfaction, and drive revenue growth across all travel services.
  • Revenue Generation: Implement initiatives to increase sales and bottom line, expand market share, and identify new revenue streams through innovative service offerings, strategic partnerships, and acquisitions.
  • Operational Oversight: Direct and manage operations to ensure seamless service delivery, including but not limited to reservations, logistics, customer support, product & partner management.
  • Financial Management: Collaborate with the Finance and Operating teams to develop budgets, drive financial performance, and implement cost-effective measures without compromising service quality.
  • Business Development: Explore new market opportunities, negotiate contracts, and forge strategic alliances to expand the company's footprint and revenue potential.
  • Leadership: Lead, mentor, and motivate a diverse group of front-line and support teams, fostering a culture of collaboration, innovation, and continuous improvement.
  • Technology Integration: Drive the adoption of technology solutions to streamline operations, increase revenue, enhance efficiency, and improve the employee and customer experience.
  • Risk Management: Identify operational risks and develop mitigation strategies to safeguard the company's reputation and financial stability.
  • Quality Assurance: Establish and enforce quality standards, policies, and procedures to maintain high service levels and compliance in accordance with corporate objectives.
  • Customer Experience: Champion a customer-centric approach throughout the organization, ensuring that all operational decisions prioritize customer satisfaction and loyalty.
  • Collaboration: Work closely with other senior executives, including the CEO, CFO, SVPs, and VPs to align operational goals with overall business objectives and drive sustainable growth.
Required Skills and Qualifications:
  • Proven experience (5+ years) as a Chief Operating Officer or similar role in the travel industry.
  • In-depth knowledge of travel operations, including reservation systems in a diverse multi-department, multi-channel environment.
  • Experience in the development and execution of an e-commerce strategy is highly regarded.
  • Strong leadership skills with a track record of building and managing high-performing teams.
  • Excellent analytical and problem-solving abilities, with a strategic mindset and a focus on continuous improvement.
  • Outstanding communication and interpersonal skills, capable of influencing and collaborating effectively at all levels of the organization.
  • Bachelor's degree in Business or a related field; MBA or advanced degree preferred.
  • Certification in operations management or relevant professional certifications is a plus.
The Goway Advantage:

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world. We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of a creative marketing team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. All candidates will be afforded equal opportunity through the recruiting process. Please be advised only those candidates selected for interviews will be contacted. Let’s grow together. Click Apply Now today

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