ServiceNow Developer
2 weeks ago
Consultant Qualifications:
The Senior ServiceNow Developers are required to have the following skills and experience:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
Experience:
- Minimum of 5 years of hands-on experience with ServiceNow development and administration.
- Proven experience in developing and configuring complex ServiceNow projects.
- In-depth knowledge of ServiceNow modules, especially IT Service Management (ITSM) and IT Asset Management (ITAM).
- Experience working with end users to derive requirements, understand their issues, and provide effective resolutions.
Technical Skills:
- Proficiency in JavaScript, HTML, CSS, AngularJS, and other web development technologies.
- Strong understanding of ServiceNow architecture, data model, and security model.
- Experience with ServiceNow integrations using REST, SOAP, and other integration technologies.
- Experience with ServiceNow Discovery, IRE, and the CMDB health and remediation rules
- Familiarity with ITIL processes and best practices.
Client Interaction:
- Strong competence in working directly with end users to understand their requirements, issues, and objectives.
- Proven ability to analyze end user problems and work through resolutions effectively.
- Excellent communication skills to interact with end users and stakeholders at all levels.
Soft Skills:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Ability to work independently and manage multiple tasks and projects simultaneously.
Certifications:
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Additional ServiceNow certifications (e.g., ITOM, ITSM, ITAM) are a plus.
Service Requirements The ServiceNow Senior Developer will be responsible for:
Design and Development:
- Designing and developing ServiceNow solutions, including scoped applications, integrations, and enhancements.
- Deployment of ServiceNow solutions through various environments.
- Develop and maintain complex workflows, business rules, UI policies, ACLs, script includes, and other advanced ServiceNow configurations.
- Ensure that all solutions are scalable, secure, and align with best practices and industry standards.
Queue Management:
- Self-directed to manage a queue of incidents, service requests, and enhancements, ensuring that work effort is accurately estimated and prioritized
- Following a structured SDLC process from inception to completion, ensuring timely delivery and high-quality outcomes.
- Collaborate with end users, managers, and stakeholders to gather requirements, define solution scope, and create technical specifications.
- Update and maintain the queue, ensuring general performance targets are met System Administration and Maintenance:
- Perform regular system maintenance tasks, including updates, patches, and performance tuning
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