Bilingual Customer Service Representative

6 days ago

Greater Montreal Metropolitan Area, CA Adecco Full time

Offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC (anglais et français)


Adecco Professional Staffing actuellement en partenariat avec un client établi et en pleine croissance à la recherche de talents exceptionnels pour une fantastique offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC. Cette opportunité active débutera par un contrat temporaire d'un an avec un potentiel très élevé de prolongation ou éventuellement d'évolution vers autre chose à l'avenir. Les heures de travail seraient du lundi au vendredi et pendant les heures de bureau, avec une certaine flexibilité dans les heures de début - REMARQUE, pas de soirées ni de week-end et aucune vente impliquée. Il s'agira d'un mode de travail hybride à distance (2 jours) et au bureau (3 jours).


Cette offre d'emploi ouverte de représentant du service client bilingue à Saint-Laurent, QC est disponible MAINTENANT, alors veuillez poursuivre votre lecture si vous êtes intéressé(e).


Les responsabilités du poste de représentant du service client bilingue à Saint-Laurent, QC peuvent inclure, mais ne sont pas limitées à :

  • Répondre aux volumes de courriels entrants et à certains appels de manière professionnelle et diligente, en anglais et en français
  • Répondre aux questions, aux demandes de renseignements et traiter les problèmes de manière positive et dans des délais raisonnables
  • S'assurer que toutes les étapes de la remontée d'informations sont respectées et respectent les délais/délais
  • Travailler avec la technologie pour rechercher, mettre à jour, saisir des conversations et des actions – assurez-vous que cela se fait simultanément lors de l'appel pour garantir une expérience efficace et efficiente.
  • S'assurer que les produits sont reçus au bureau et soumis à des enquêtes
  • La clientèle peut être un mélange de professionnels, de consommateurs et de détaillants.
  • Établir et entretenir des relations pour garantir l'engagement, l'engagement et la compréhension de la situation afin de soutenir les partenariats commerciaux continus, la rétention et la croissance.
  • Veuillez noter qu'il ne s'agit PAS d'un poste de VENTE


Les qualifications requises pour le poste de représentant du service client bilingue à Saint-Laurent, QC sont les suivantes :

  • Au moins 2-3 ans d'expérience dans un poste de service client, d'escalade ou d'assurance qualité
  • Maîtrise complète du français et de l'anglais - à l'écrit et à l'oral dans les deux langues officielles est indispensable
  • Formation postsecondaire terminée dans un domaine pertinent ; un atout pour ceux ayant de l'expérience dans l'industrie pharmaceutique, des dispositifs médicaux ou médicaux généraux (veuillez noter que cela se déroule dans un cadre de bureau en entreprise)
  • Capacité à gérer plusieurs priorités, à travailler sous pression dans un environnement dynamique et à respecter les délais
  • Bonnes compétences en MS Word, Excel et capacité à apprendre d'autres applications et programmes informatiques
  • Attitude positive avec la capacité de travailler à la fois de manière autonome tout en collaborant avec une équipe soudée.


Notre client offre un environnement de bureau animé mais assez décontracté, ainsi qu'un modèle de travail hybride, une culture de travail positive, la possibilité de prolonger ou plus encore, un parking gratuit, un taux horaire de 27 à 31 $/h + congés payés et des avantages optionnels après 600 heures, ainsi que des avantages supplémentaires.


Si vous êtes intéressé(e) par cette offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC, veuillez répondre immédiatement car notre client est impatient de trouver un(e) talentueux(se) représentant(e) du service client bilingue pour rejoindre leur équipe.


**Cet emploi nécessite d’être en contact régulier avec des partenaires situés hors Québec, la maîtrise de la langue anglaise est donc exigée. **



Bilingual Customer Service Representative job opening in Saint-Laurent, QC (English & French)


Adecco Professional Staffing is currently partnering with an established and growing client looking to find top talent for a fantastic Bilingual Customer Service Representative job opening in Saint-Laurent, QC. This active opportunity will start out as a 1 year temporary hire with a very high potential to extend or possibly become something more down the road. The working hours would be Monday to Friday and during business hours as some flexibility to start times - NOTE no evenings or weekends and no sales involved. This will be a hybrid work arrangement of remote (2 days) and in-office (3 days).


This open Bilingual Customer Service job opening in Saint-Laurent, QC is available NOW so please read on if you are intrigued.


Responsibilities for the Bilingual Customer Service Representative job opening in Saint-Laurent, QC may include, but are not limited to;

  • Responds to volumes of incoming emails and some calls in a professional and diligent manner, in both English and French
  • Answer questions, inquiries and deal with problems/issues in a positive and time sensitive way
  • Ensure all steps of the escalation are adhered to and keeping on point with timelines/deadlines
  • Work with technology to find, update, input conversations, actions – ensure this is done concurrently on the call to ensure an effective and efficient experience
  • Ensure products are received at the office site and put forward for investigations
  • Clientele can be a mix of business professionals, consumers and retailers
  • Build and maintain relationships to ensure engagement, commitment and understanding of the situation to support continued business partnerships, retention and growth
  • Please note that this is NOT A SALES position


Qualifications for the Bilingual Customer Service Representative job opening in Saint-Laurent, QC include;

  • At least 2-3 years experience in a Customer Service, Escalations or Quality Assurance position
  • Fully Bilingual (French and English) - written and spoken in both official languages is a must
  • Related completed post-secondary education; asset to those with pharmaceutical, medical device, or general medical industry experience (please note this is in a corporate office setting)
  • Ability to control multiple priorities, to work under pressure in a fast paced environment and meet deadlines
  • Strong MS Word, Excel skills and the ability to learn other PC applications and programs
  • Positive attitude with the ability to work both independently while also working with a close-knit team.


Our client offers a busy yet fairly casual office setting as well as a hybrid working model, a positive work culture, opportunity to extend or more, free parking, an hourly pay rate of $27-30/hr + vacation pay and optional benefits after 600 hours and additional perks.


If you are interested in this Bilingual Customer Service Representative job opening in Saint-Laurent, QC, please respond immediately as our client in eager to find a talented Bilingual Customer Service Representative to join their team.

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