Senior Analyst, Operations, Controls and Governance

4 weeks ago

Old Toronto Ontario, CA Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Opportunity

The Senior Analyst in the Operations, Controls and Governance team is responsible to provide risk and control guidance and support to the Manulife Global Fund Services Operations team. The Senior Analyst participates in the review and documentation of the key risks and controls in the Risk and Control Inventory.

The successful candidate will have an in-depth background and expertise in the asset management industry, in addition to significant experience with internal controls and/or the management of operational risks. A keen ability to establish relationships with the impacted collaborators. Strong analytical skills and the ability to think creatively offering multiple options for solutions.

Responsibilities

  • Assist with the establishment and completion of risk control assessments (Risk and Control Self-Assessments) of operational business lines.
  • Evaluate and recommend new controls where gaps have been identified.
  • Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team.
  • Work with Operational Teams to implement new controls and perform regular testing.
  • Research and investigate independently new issues and innovations to maintain currency of technical expertise.
  • Collect, review and handle internal risk incidents/loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines.
  • Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframe.
  • Oversee the implementation of internal control process improvements based on audit points.
  • Improve current processes adding new value and efficiencies.
  • Identify problems and propose solutions.
  • Collaborate with key partners such as Operational Leaders, GWAM Risk Management team and Internal/External auditors.
  • Assist with metrics creation and reporting.

How will you create impact?

As part of its responsibilities, the Senior Analyst identifies control gaps and proposes corrective action plans to solve for the issues. He/She ensures that appropriate control monitoring and testing is performed. The Senior Analyst will work with the Global Wealth Asset Management (GWAM) Operations Risk Management team to ensure all issues are reviewed and remediated accordingly.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • 3+ years of internal/external audit or equivalent business experience.
  • CPA candidate or in progress an asset.
  • Knowledge of audit methodologies, control frameworks and risk management practices.
  • Knowledge of the Asset Management industry (mutual funds, segregated funds, etc.).
  • Knowledge in Data Analytics considered as an asset.
  • Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a “Big Four” or other professional services firm, or other large organizations.
  • Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
  • Ability to communicate clearly and concisely to optimally deliver key messages verbally and in writing, and to listen and consider various perspectives.
  • Results oriented with a focus on quality, delivering value, and strong attention to detail.
  • Ability to balance priorities and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Good organizational and planning skills.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Montreal, Quebec

Salary range is expected to be between

$68,250.00 CAD - $113,750.00 CAD

#J-18808-Ljbffr

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