Client Service Consultant, Group Benefits

2 months ago

Mississauga Ontario, Peel region, Canada Jones DesLauriers Full time

WE OFFER:


  • Great learning and growth opportunities
  • Hybrid remote work flexibility
  • A competitive compensation package
  • Full Benefits Package
  • RRSP Matching Program
  • Professional Development Courses & Designations
  • 100% tuition re-imbursement for business relevant courses and training
  • On-site Fitness Facility
  • A volunteer day to make a difference and give back to your community
  • Vary days – including a day off for your birthday


POSITION OVERVIEW:

JDIMI Consulting, a Navacord Company, is a multidisciplinary, professional services corporation, offering the highest standard of service in industry-leading Insurance, Financial Management, and Planning & Solutions Strategies to corporations, corporate executives, business owners, and individuals alike with unparalleled personalized care and service.


JDIMI Consulting is hiring a Client Service Consultant, Group Benefits for our Mississauga location. If you are a positive and results-driven individual who excels at providing superior client service and support we invite you to join our team. You will have a proven track record of strengthening existing relationships and providing high touch, high quality customer service in a fast paced environment.


RESPONSIBILITIES:

  • Participate in dialogue with clients in order to determine their challenges, needs or concerns
  • Proactively develop solutions to meet the needs of plan sponsors and members
  • Initiate or participate in developing new business opportunities in the area of both benefits and other human capital solutions
  • Managing client relationships for small to large sized accounts
  • Interact with clients and Insurance Companies to ensure plan is operating efficiently
  • Conduct member education sessions
  • Prepare and facilitate presentation that explain the group plan for members
  • Remain current and up-to-date on market trends
  • Discuss the performance of the group plans with clients
  • Deliver outstanding customer service in a professional manner to assist client’s decision-making process
  • Proactively share knowledge and best practices to ensure team objectives are met


REQUIREMENTS:


  • Minimum 5-8 years customer service experience
  • Post secondary school education diploma and/or degree required.
  • Strong knowledge of group benefit administration and services
  • Excellent communication and interpersonal skills
  • Industry related customer service experience


Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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