Patient Care Coordinator

2 months ago


Chilliwack British Columbia PP, Fraser Valley, Canada Fraser Health Authority Full time
Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.


Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.


Responsibilities

  1. Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
  2. Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
  3. Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
  4. Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
  5. Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
  6. Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
  7. Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
  8. Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
  9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
  10. Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
  11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
  12. Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
  13. Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities

  • Clinical proficiency/expertise in the designated clinical area.
  • Ability to supervise and provide leadership and work direction.
  • Ability to coordinate patient assignments, in collaboration with staff.
  • Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
  • Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
  • Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
  • Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
  • Ability to role model, coach and mentor best practices in patient care.
  • Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
  • Ability to support implementation of education based on changing practices e.g. legislation and technology.
  • Ability to provide input into budgets and minor and capital equipment.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work independently and in an organized and self directed manner.
  • Ability to problem-solve and effectively deal with conflict situations.
  • Ability to operate related equipment including applicable software.
  • Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

Follow our Careers social channels to learn about our culture and values, hear directly from some of your future colleagues, stay updated on exciting opportunities and get valuable career tips from our recruiters.



  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryWe value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust. Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Part time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryWe currently have an exciting opportunity for a Relief Part Time Patient Care Coordinator to join our team located in Chilliwack, B.C. This postion is available until approximately October 1st , 2025 or Return of Incumbent. Come work with us! We invite you to apply today...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryFraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $49.20 - $67.08 / hour Job SummaryWe value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust. Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon...

  • Social Worker, Acute

    2 months ago


    Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $42.27 - $52.81 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Part time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job Summary We currently have an exciting opportunity for a Releif Part Time Registered Nurse Critical Care Unit (CCU) Intense Care Unit (ICU) to join our team at Chilliwack General Hospital located in Chilliwack, B.C. Come work with us! We invite you to apply today and find out why...

  • Nurse Practitioner

    2 months ago


    Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $59.56 - $85.62 / hour Job SummaryBring your clinical expertise and passion for providing quality, compassionate care to a challenging and rewarding role as a Nurse Practitioner. The Primary Care Clinic is a full scope practice that provides comprehensive integrated primary care services working with patients...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $29.83 - $29.83 / hour Job SummaryWe are looking for a Casual Mental Health Care Worker to join our team in Chilliwack, B.C. What We're Looking For: Qualifications: Grade ten plus graduation from a recognized Mental Health Care Worker program, or an equivalent combination of education, training and...

  • Social Worker

    2 months ago


    Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $42.27 - $52.81 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $51.37 - $64.19 / hour Job SummaryJoin our Pharmacy Services team and you may be eligible for a signing bonus up to $15,000! Apply now to speak to a recruiter about this incentive or click here to learn more. We have an exciting opportunity as a Clinical Pharmacist within Lower Mainland Pharmacy Services for...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Part time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryWe currently have an exciting opportunity for a Relief Part Time Registered Nurse Surgical Services - Post Anaesthetic Care Unit (PACU) to join our team located in Chilliwack , B.C. Chilliwack is located in the Eastern part of the Fraser Valley, surrounded by picturesque...

  • Nurse Practitioner

    2 months ago


    Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Part time

    SalaryThe salary range for this position is CAD $59.56 - $85.62 / hour Job SummaryLooking for work-life balance and a reduced work schedule? With this position we are offering the opportunity to accommodate flexible hours with the potential to work part time. Bring your clinical expertise and passion for providing quality, compassionate care to a...

  • Nurse Practitioner

    2 months ago


    Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $59.56 - $85.62 / hour Job SummaryAre you passionate about providing exceptional care to patients during their most vulnerable moments? Do you have experience in Palliative Care? We are seeking a compassionate Nurse Practitioner to join our Chilliwack Palliative Care team to practice in a clinical setting...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryWe invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryFraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job Summary Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our...


  • Chilliwack, British Columbia, P2P, Fraser Valley, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $41.42 - $59.52 / hour Job SummaryFraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our...