Solutions Designer
4 weeks ago
We are looking for a Solutions Designer for a 6 months contract with the intention of converting to full time permanent. Role is hybrid with 2 days a week Downtown Toronto.
How You’ll Succeed
• Strategic Development & Execution: Perform and coordinate complex solution design activities. Understand the business requirements and translate them into system and application design that is aligned with our technology roadmap. Design and document the technical functionality, infrastructure, interfaces, and integrations. Lead the design of cost-effective and innovative solutions to meet both business objectives and the goal of operational efficiency.
• Strategy and Roadmap: Contribute to technology roadmaps that are aligned with the bank’s vision, strategy, and business objectives. Lead multiple complex technology solutions while maintaining consistency across the platform, adopting best practices, and pushing forward continuous improvements
• Stakeholder Management: Act as the solution lead and interface with the project teams by driving and moderating design review sessions to walk stakeholders through and ensure that the overall design aligns with business requirements as well as architectural directions. Support and mentor junior designers and developers through knowledge sharing, collaboration, and effective problem-solving.
Who You Are
• You can demonstrate 5+ years of experience as a Technical Designer. It is an asset if you've experience with Contact Centre technologies such as IVR, NLP, Interaction recording, Workforce Engagement Management (WEM/WFM), Contact Center Cloud Platforms (Genesys CX, Amazon Connect, Five9 etc), Desktop Platform (Salesforce) and GenAI.
• You embrace and champion change. You are passionate about being on top of technology trends. You'll continuously evolve your thinking and the way you work to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You have a degree/diploma: Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• With the emphasis on written and oral communication
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