Infrastructure Systems Analyst- P&C Insurance
3 weeks ago
About ICPEI
Based in Charlottetown, the Insurance Company of Prince Edward Island (ICPEI) offers market-leading home, auto and commercial insurance solutions. Our products are sold exclusively through a network of brokers across all Atlantic Provinces, Quebec, Ontario, Alberta and BC.
Your role
The role of the Infrastructure Systems Analyst is to provide infrastructure and database implementation, maintenance and support for the Company's systems.
What you bring to the position
Education
• College diploma or university degree in computer science, information systems, or computer engineering.
• Certifications in Azure, AWS, Microsoft Win365 infrastructure would be an asset
Experience
• 5 years work experience in the Insurance industry is an asset
• Solid and proven records of knowledge of the following:
o Active Directory and Microsoft productivity suite
o Intermediate level Azure certification
o Microsoft Windows 365 design and management
o Microsoft Exchange scripting
• Excellent communication and interaction skills to understand and deliver on schedule and business requirements
Attributes
• Good written and oral communication skills.
• Good presentation and interpersonal skills.
• Ability to present ideas in user-friendly language.
• Bilingual French and English would be an asset.
What you will do
Operational Tasks – Operational tasks may involve a combination of one or more of these tasks daily: reviewing, monitoring, maintenance (updates, upgrades), troubleshooting issues, installing and configuring new services or connectivity, decommissioning old services, and support.
• Troubleshoot and review system performance in Citrix and Windows 365 environment, deploy and monitor Intune, Purview, Defender in Azure cloud
• Be a 2nd and 3rd level support on infrastructure technical issues
• Create/update file systems, scripts, batch files
• Provide user support on their windows applications and tools (printing, browsing, passwords, performance, connectivity, etc.)
Infrastructure:
• Citrix and Windows 365 VDI infrastructures
• Multiple on-prem servers being replaced / migrated to alternate cloud-based environments in either Azure or AWS.
• Support provided to IS team, ICPEI staff, third party connections (CGI, Applied Systems, Trans Union, SAP, Oracle, etc.)
• Applications: GuideWire, web applications, JBOSS, Sybase
Hours of Work:
• Implementation of changes to production systems are performed at night or over the weekends because we cannot allow users to connect and make changes to the data during the implementation.
• Implementation of changes to QA and Dev environments can be done during office hours.
• Help and support users with their day-to-day technical issues (i.e. set users, reset passwords, fix printing, troubleshoot connectivity issues, troubleshoot performance issues, etc.)
What we offer
• Flexible (remote) workplace
• Competitive compensation package
• Comprehensive benefits
• RRSP program with Company matching
• Paid training and professional development
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