Information Technology Help Desk Manager

7 days ago

Ontario ON, Canada Bay Street Staffing Full time

Manager, Client SupportLocation: Mississauga, ONWork Model: On-Site with some flexibility after 6 months.OverviewHiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a high-performing support team that delivers reliable, efficient, and standards-aligned service across the organization.What this role ownsAction-driven leadership of the Client Support function, including:• Leading, coaching, and developing a team responsible for desktop, laptop, mobile, and peripheral support• Overseeing installations, upgrades, maintenance, and access provisioning• Building and refining processes for request fulfillment and incident resolution• Designing and managing the user computing platform and technology roadmap• Developing technology standards based on industry best practices• Ensuring governance, compliance, and a strong user experience across all endpointsCore Responsibilities• Organize, schedule, and assign daily work across the Client Support team• Provide direction, technical guidance, performance feedback, and skills development• Maintain accurate procedures for software, hardware, and device support• Monitor service quality and ensure user needs are met• Report operational insights, risks, and recommended actions to senior leadership• Collaborate with IT and business teams to deliver solutions and support change initiatives• Allocate technical resources across projects, enhancements, and incident response• Act as subject matter expert for user computing technologies and support standardsWhat success looks like• Stable, high-quality support across the full user community• Clear, documented, consistently executed support processes• A modern, reliable user computing platform aligned with organizational needs• A skilled, well-developed team that delivers strong customer experience• Cross-functional alignment with IT, business teams, and governance requirementsRequired Experience & Skills• 8-10 years in IT, including desktop engineering, system administration, networking, and large-scale support environments• Experience leading technical teams with responsibility for workflow planning, quality standards, and staff development• Background designing, integrating, and supporting enterprise-level computing systems• Knowledge of operating systems, networking, database administration, and system architecture• Strong communication skills and the ability to influence, guide, and partner across technical and non-technical groups• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)What candidates can expect• Comprehensive benefits• Defined benefit pension plan• Career development opportunities• Work in a dynamic, evolving sector with ongoing innovation initiatives• Inclusive, supportive environment focused on collaboration and growth

  • Information Technology Help Desk Supervisor

    1 week ago

    Ontario, Canada CompuMed Solutions Full time

    The IT Support Supervisor oversees daily IT support operations across both office and production environments. This role ensures all employees, from administrative staff to production teams, receive timely, effective, and customer-focused technical assistance. The Supervisor manages Help Desk staff, prioritizes support tickets, drives continuous improvement...

  • Information Technology Help Desk Supervisor

    1 week ago

    Ontario, Canada CompuMed Solutions Full time

    The IT Support Supervisor oversees daily IT support operations across both office and production environments. This role ensures all employees, from administrative staff to production teams, receive timely, effective, and customer-focused technical assistance. The Supervisor manages Help Desk staff, prioritizes support tickets, drives continuous improvement...

  • Information Technology Help Desk Supervisor

    2 weeks ago

    Kitchener, ON, Canada CompuMed Solutions Full time

    The IT Support Supervisor oversees daily IT support operations across both office and production environments. This role ensures all employees, from administrative staff to production teams, receive timely, effective, and customer-focused technical assistance. The Supervisor manages Help Desk staff, prioritizes support tickets, drives continuous improvement...

  • Information Technology Help Desk

    2 weeks ago

    Ontario (ON), Canada V-Soft Consulting Group, Inc. Full time

    Experience with administration of Active Directory, Exchange, and 0365 Suite.Experience supporting Windows 10 & iOS devices.Experience with Microsoft Intune & Auto-Pilot Skillsimage new hardwarereplacements laptops/iPhoneslaptop/phone device supportNice To Have - MDM Microsoft Intune/Auto Pilot Support Service Desk - configurations/support related to service...

  • Information Technology Help Desk Technician

    13 hours ago

    Kingston, ON, Canada KINGSTON POLICE Full time €70,504 - €82,179

    Kingston Policeabout 20 hours ago Kingston, Ontario CA$70,504 - CA$82,179/annual Mid Level full_time About the role Company Bio In partnership with the community, Kingston Police serves, supports and protects the safety of everyone in the City of Kingston. With over 200 police officers and 100 civilian employees, we strive to establish Kingston Police as an...

  • Help Desk Technician

    1 week ago

    Ontario (ON), Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto.Job Description:Serve as the first point of contact for IT support to all firm staff.Address Help Desk tickets and provide personalized assistance for hardware and software issues.Deliver remote technical support to end users as...

  • Information Technology Help Desk Manager

    6 days ago

    Mississauga, ON, Canada Bay Street Staffing Full time

    Manager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...

  • Information Technology Help Desk Manager

    6 days ago

    Mississauga, ON, Canada Bay Street Staffing Full time

    Manager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...

  • Information Technology Help Desk Manager

    5 days ago

    Mississauga, On, Canada Bay Street Staffing Full time

    Manager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...

  • Information Technology Help Desk Manager

    5 days ago

    Mississauga, ON, Canada Bay Street Staffing Full time

    Manager, Client Support Location: Mississauga, ON Work Model: On-Site with some flexibility after 6 months. Overview Hiring a Manager, Client Support to lead end-to-end desktop support operations across a complex, enterprise-scale environment. This leader elevates user experience, manages the full lifecycle of user computing technology, and builds a...