Business Process Analyst

3 weeks ago

Richmond Hill, Canada Canada Computers Inc. Full time
Overview

We are seeking a meticulous and analytical Business Process Analyst to join our team. The ideal candidate will have a keen eye for detail and a passion for optimizing organizational processes. As a Business Process Analyst, you will be responsible for evaluating existing workflows, identifying areas for improvement, and implementing solutions to enhance efficiency and productivity. You will work closely with cross-functional teams to analyze business processes, gather requirements, and design solutions that align with organizational goals.

Responsibilities
Process Evaluation: Evaluate current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
Requirements Gathering: Collaborate with stakeholders to gather requirements and understand business needs.
Data Analysis: Analyze data and metrics to identify trends, patterns, and opportunities for process optimization.
Process Mapping: Create detailed process maps, flowcharts, and diagrams to illustrate current and future state processes.
Solution Design: Design innovative solutions to streamline processes, improve operational efficiency, and enhance the customer experience.
Change Management: Develop change management strategies and facilitate the implementation of process improvements.
Documentation: Document process improvements, standard operating procedures (SOPs), and best practices.
Quality Assurance: Conduct quality assurance checks to ensure that implemented solutions meet business requirements and deliver expected outcomes.
Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
Continuous Improvement: Continuously monitor and evaluate processes to identify further opportunities for optimization and improvement.

Requirements
Bachelor's degree in business administration, Management Information Systems, or related field.
Proven experience as a Business Process Analyst or similar role.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Proficiency in process modeling tools such as Microsoft Visio or Lucid chart.
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
Experience with process improvement methodologies such as Lean Six Sigma or Business Process Reengineering (BPR) is preferred.
Knowledge of project management principles and practices.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Flexibility and adaptability to embrace change and drive continuous improvement initiatives.

Job Types: Full-time, Permanent

Schedule:
8 hour shift
Monday to Friday

Application question(s):
What are the largest organization you've worked for (Revenue)?
List down examples of operational process flows you've designed and implemented?
Are you a Six-Sigma Certified? If so, which level?

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