Assistant General Manager

3 weeks ago

Toronto, Canada INK Entertainment Full time
INK Entertainment is on the hunt for an exceptional service virtuoso to lead the team as Assistant General Manager for their exquisite fine dinning establishments.

The Assistant General Manager is an integral contributor to the overall success of the entire restaurant venue. The Assistant General Manager will direct, coordinate and plan the organization of all food and beverage while working beside the Chef in order to ensure consistency, budget control, quality of service and product. The successful candidate will have a proven ability to lead a team and direct the vision of the highest quality operation and ultimately be responsible for managing the Front of House team and overall daily restaurant operation, in the pursuit and delivery of consistent, excellent guest experiences, while effectively enforcing the company's policies and procedures.

INK prides itself in providing its employees with a competitive salary and cross-training opportunities for all positions and across all INK Entertainment venues. Employees will receive training and development opportunities, dining discounts, early access to events and enrolment in INK's Perkopolis perk program.

Job Summary

As a key member of our restaurant's hospitality staff, the Assistant General Manager must ensure the restaurant operates smoothly, with sufficient stock and staff at all times. The ideal candidate in this position must thrive in a dynamic, fast-paced environment, maintaining a courteous demeanour with customers, as well as effectively make use of downtime.

Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image. The Assistant General Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of staff, as well as the financial success of the establishment.

Akira Back prides itself in providing its employees with cross-training opportunities for all positions, both at Akira Back and across all INK Entertainment venues. Employees at Akira Back will receive training and development opportunities, dining discounts, early access to select events and enrolment in INK's Perkopolis perk program.

Duties & Responsibilities:
Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff. Requisition purchases as needed.
Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.
Review sales and beverage costs and reconcile any discrepancies in accounting. Ensure proper cash management.
Resolve customer complaints promptly and according to company guidelines.
Create pairing suggestions for menu items.
Responsible for the liquor inventory and program
Perform other duties as assigned or required.

Requirements
Restaurant or management experience or more education is generally preferred.
Strong understanding of business management and accounting principles.
Excellent computer, problem-solving, and customer service skills.
Exceptional communication and interpersonal skills.
Ability to diffuse tense situations and resolve conflicts.
Willingness to work during peak hours, including nights, weekends, and holidays.
Effectively delegate responsibilities and maximize resources.
Decisiveness.
Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.

Equity, Diversity and Inclusion

Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.

Accessibility

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

_ Salary may be negotiated based on experience. _

HP1

Job Type: Full-time

Benefits:
Dental care
Discounted or free food
Extended health care
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:
Restaurant management: 1 year (preferred)

Work Location: In person

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