IT Systems Engineer

The RoleWe are looking for an IT Systems Engineer based in the Greater Toronto Area to support Felix Healths growing technology environment. This role is primarily remote but requires 1 2 on-site visits per month, with additional visits as needed for troubleshooting or hardware-related tasks.You will handle day-to-day IT support, SaaS administration, hardware troubleshooting, and general IT operational tasks while collaborating closely with IT leadership. You must be comfortable working independently and as part of a remote team.ResponsibilitiesHelpdesk & Onboarding/OffboardingProvide L1/L2 support for Felix staff across Mac and Windows environments.Independently manage and resolve IT helpdesk tickets in Jira with clear, timely communication.Perform onboarding and offboarding activities, including account creation, access provisioning, and removal across multiple SaaS platforms.Troubleshoot user issues related to software, access, connectivity, and general IT problems.Support endpoint management and compliance using tools like Kandji, ESET, and similar platforms.SaaS & System AdministrationManaging user accounts, configurations, groups, permissions, and access policies across all systems / platforms.Assisting with security checks, threat reviews, and maintaining platform hygiene.Monitoring alerts, reviewing system health statuses, and escalating issues when required.Hardware, On-Site Support & Infrastructure ChecksTroubleshoot and replace hardware such as desktops, terminals, monitors, printers, scanners, and label printers.Perform light on-site tasks including:Checking server, terminal, UPS, and network equipment healthSwapping or configuring Windows terminalsVerifying network functionality and connectivityGood understanding of basic networking concepts, including configuration fundamentals, LAN/WAN basics, ports, subnets, and VLAN awareness.IT Operations & ProjectsSaaS platform auditsLicensing reviewsAutomations and workflow improvementsSecurity or incident-related checksGeneral optimization of IT systems and processesMaintain accurate IT documentation, runbooks, and process guides.QualificationsComfortable working in a fast-paced environment.1 3 years of professional IT support or junior IT engineering experience.Exposure or hands-on experience as an admin in multiple SaaS platforms (Google Admin, Kandji, Meraki, Slack Admin, etc.).Strong troubleshooting ability across both software and hardware.Solid understanding of:macOS and Windows environmentsBasic networking and configurationIdentity/access management conceptsStrong customer service mindset with clear communication skills.Ability to work independently in a remote-first environment.Valid driver's license and ability to travel locally to the Mississauga pharmacyAbility to lift up to 40 lbs.Experience or exposure with administering several of the following platforms is required:Google Admin / Google WorkspaceKandjiCisco MerakiSlack AdminAtlassian (Jira/Confluence)Datadog or similar monitoring toolsTailscaleESET, CrowdStrike, or similar security/EDR platformsAdditional SaaS tools as neededBenefitsFull medical, dental and vision benefitsMaternity/paternity policy4 weeks vacation (3 weeks anytime + 1 week during the holidays)Competitive compensationStock option grantRemote first, work from anywhere in CanadaIncredible culture powered by a highly collaborative and high-performing teamLarge impact at an early-stage technology companyProfessional development opportunities, working closely with founders and the senior leadership teamLocation: Greater Toronto Area, Hybrid. 1 2 on-site visits per month, with additional visits as needed for troubleshooting or hardware-related tasks to our Pharmacy in Mississauga, ON.