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Field Support Engineer
1 month ago
Technical Support Specialist (Tier 1.5 Managed Services)Field Service Technician (Level 1.5 - Bench + Onsite Deployments)Full-Time Onsite Majority Abbotsford, BCAre you hands-on, hardware-savvy, and ready to take the next step in your IT career? Are you done with taking ticket after ticket and want to venture towards a more project / hands on field work tech? Keep reading - this one may be for youA growing Managed Services Provider in Abbotsford is looking for a Field Service Technician to support client deployments and hardware provisioning across the Fraser Valley. If you have 1-2 years of experience and want to grow into more complex technical work over time, this is a great opportunity to level up.You'll work on the Professional Services team, not in a help desk queue, and be the go-to person for onsite installs, bench prep, and project deployments. This is a great fit for someone who's confident with hardware, enjoys being out in the field, and wants to expand their skills in a stable, supportive environment.What You'll Be DoingBench & Provisioning Work (Core Focus)Prepare desktops, laptops, and related gear using internal imaging and scripting processesOpen and upgrade hardware components (memory, drives, etc.)Follow standardized checklists and IT Glue documentation for consistent setupsEnsure devices are client-ready and professionally configuredOnsite DeploymentsDeliver and install systems at client offices across the Fraser ValleyAct as the onsite lead for hardware rollouts and installationsHandle light troubleshooting during installs (with L1/L2 team support)Support Pro Services engineers with hands-on project tasks (e.g., new gear setups, networking equipment)Team CollaborationWork from a clear task queue-no live ticket handlingCoordinate field schedules with your supervisorDocument work thoroughly in Autotask and IT GlueRepresent the company professionally during client visitsWhat You BringMust-Have Experience1-3 years in IT support, bench tech, or field deployment roleComfortable with PC/laptop hardware-installing memory, drives, etc.Familiar with imaging and provisioning systemsExperience working with or around MSPs (or similar fast-paced IT environments)Valid driver's license and reliable vehicleFamiliarity with:Autotask or other PSA toolsIT Glue or other documentation platformsNice to HaveSome troubleshooting experience (desktop, software, basic networking)Comfortable working directly with end users onsiteWillingness to learn networking (firewalls, switches, servers) over timeExposure to:Datto RMMFortiGate firewallsDatto networking gearHP or Unifi switching/wirelessWindows 10/11, Active Directory, Microsoft 365Why This Role MattersThe current Level 2 tech is transitioning to remote work, leaving a gap for onsite support. You'll step in as the primary field technician, owning the physical delivery and setup of systems for clients. You'll also get the opportunity to learn from experienced engineers and grow into more advanced roles at your own pace.Be the boots on the ground for a busy MSPTons of room to grow into projects, servers, and networkingSupportive team, great leadership, and steady workLocation & ScheduleBased in Abbotsford - primarily onsite with some flexibility for occasional remote workTravel across the Fraser Valley for client visitsTravel allowance providedReady to step up and get hands-on in the field? Apply now and join a team where your work directly impacts clients-and your growth is just getting started.
