What you will do

Within Johnson Controls' Data Center Solutions group (Silent-Aire), you will direct a medium-sized, growing multi-country quality organization and direct the overall quality strategy and implementation to ensure technical specifications, product reliability, and internal and external expectations comply with relevant standards, regulations, and licenses. You will develop and deploy Global/PBU/Regional quality strategies for the assigned business unit(s), aligned to both global standards and business unit needs, ensuring world class quality performance that provides a competitive advantage for Johnson Controls (JCI).

You will lead efforts to build and sustain quality capability and capacity to deliver the short- and long-term business strategies and partner with executives and site leaders to install a high-talent quality organization to drive quality across design, supply chain, manufacturing and field installation creating a 'zero defects' culture and enhancing JCI's ability to win and grow. You will also be fully accountable for creating an inclusive and positive organizational culture while developing a strong bench of leader talent and the pipeline below who will be diverse in representation, background/experience and thought and will be prepared to take on larger assignments.

How you will do it

• Lead the quality excellence efforts to drive innovation, product development and manufacturing advancements within Silent-Aire/Data Center Solutions. Create and implement tools, standards and processes and drive alignment and consistency as needed across the Product businesses.

• Drive Manufacturing Quality Excellence and leverage best practices across US and Canada manufacturing locations and 100+ Quality personnel.

• Ensure alignment and adoption of a standard Quality Operating System; in collaboration with Business and Enterprise Quality Leadership team, define and prioritize metrics, needs and investments.

• Provide quality leadership and support for essential programs by participating in design reviews, ensure appropriate performance to meet expectations of the quality program deliverables, and have representation with the product teams and manufacturing teams.

• Build a culture of systematic problem solving to continuously improve quality performance, driven by the Enterprise Quality Strategy and the Johnson Controls Manufacturing System (JCMS), across all levels of the organization.

• In collaboration with the Business leaders, lead the talent agenda for quality across the countries, within the regions and across the business unit including: job family definition, incentives, qualifications, career path, standards, training, and development programs, KPIs, etc.

• Install a strong quality organization, with a bias for action, across the organization with sole focus on 'zero defects' and improving the customer experience.

• Create and deploy the quality improvement strategy to reach recognized world-class performance in Internal PPM, Supplier PPM, ERI, YRR, Warranty and Cost of Poor Quality.

• Drive the Advanced Product Quality Planning (APQP) process to install strong quality performance, across design, supply chain and manufacturing.

• Work closely with the business leaders in sales and engineering to ensure we understand and continuously exceed customer expectations.

• Lead the Operations Talent Review process for the PBU quality organization, ensuring hi-potential team members are identified and developed and that the sufficient development is available across the complete organization.

What we look for Required:

• Bachelor's Degree in engineering and/or operations management

• 10+ years' experience in operations and quality leadership roles

• Proven track record in building strong quality organizations across a multi-site, international environment

• Excellent verbal and written communicator with ability to create vision and successfully deploy a quality system across all levels of the organization

• A leader that motivates and engages people, from the shop floor to senior leadership

• Ability to lead and drive the APQP process, providing coaching and leadership to all levels of the organization

• Extended Quality tool, system, and problem-solving experience: 8D, Kepner Trego, Six Sigma, Quality control methods (DFMEA, PFMEA, Lean, Poke Yoke, Control Plans, Standard Work, Statistical Control methods, Gauge R&R, etc.)

• Travel 25% of time

Preferred:

• MS in engineering and/or operations management or MBA

• Proven track record as a leader in both operations and quality roles

• Bilingual in English and Spanish

Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.