Customer Experience Representative

Customer Experience Representative - TERM Date Posted: 12/01/2025Req ID: 46267Faculty/Division: Faculty of Kinesiology & Physl Ed.Department: Faculty of Kinesiology & Physl EdCampus: St. George (Downtown Toronto)Position Number: Description:About us:The University of Toronto's Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity Your opportunity:Reporting to the Manager of Customer Experience, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of Sport and Recreation. The incumbent's role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.Your responsibilities will include:Using Fusion recreation management software system for membership sales, program registration, towel and locker sales and other transactionsProviding detailed information on program and/or course eligibility requirements, procedures, policies and deadlinesTroubleshooting and resolving routine issuesDisseminating informationApplying established standards when responding to emergenciesServing as a resource to others by providing (non-supervisory) job-related guidanceEssential Qualifications:Advanced College Diploma (3 years) or acceptable combination of equivalent experience.Minimum three years experience working in a front-desk customer service focused role in an athletic facilityMinimum one year processing transactions on Fusion recreation management software, including Point-of-Sale, registrations, scheduling and reportingExperience working with the public in a high volume, fast-paced environmentProficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and Adobe Acrobat is requiredStrong interpersonal skillsAbility to exercise tact, diplomacy and discretionStrong conflict resolution skillsDisplays good judgementStrong customer service focusStrong knowledge of the Faculty's Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and proceduresTo be successful in this role you will be:ApproachableCommunicatorIntuitiveMulti-taskerOrganizedProblem solverTeam player Closing Date: 12/10/2025, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term ending August 2026Schedule: Full-Time: Wednesday - Sunday, 12:30 p.m. - 8:15 p.m.Pay Scale Group & Hiring Zone:USW Pay Band 07 $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: AthleticsLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. .buttontext00ba4abe a border: 1px solid transparent; .buttontext00ba4abe a:focus border: 1px dashed important; outline: none important; Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .Job Segment: Customer Service Representative, Facilities, Front Desk, Equity, Customer Service, Administrative, Operations, Finance, Research