Deskside Support Technician
4 weeks ago
Looking for an onsite deskside support technician join the team.Location: Downtown TorontoWork mode: 5 days a week reporting to officeKey Responsibilities:Deskside Support & TroubleshootingProvide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments).Troubleshoot hardware and software issues, including operating system problems, network connectivity, and application performance.Assist users with software installations, configurations, and upgrades.Perform break-fix support and proactive maintenance to minimize downtime and disruptions.VIP & Executive-Level SupportDeliver exceptional support to VIPs, C-level executives, and other high-profile users with a focus on white-glove service and discretion.Understand the criticality of executive support and ensure swift, efficient resolution of any issues.Anticipate VIP needs and provide proactive solutions to enhance their technology experience.Data Center Hands and Feet SupportPerform physical tasks in the data center, including racking, cabling, hardware swaps, and equipment relocations.Assist remote engineering teams by acting as their "hands and feet" for diagnostics, maintenance, and troubleshooting.Maintain accurate records of data center assets and ensure proper cable management and labeling.Ticket Management & DocumentationLog and manage all incidents and requests in ServiceNow, ensuring timely resolution and proper categorization.Document troubleshooting steps and solutions, creating reusable knowledge articles and improving team effectiveness.Communicate status updates and next steps to end users and stakeholders.Collaboration & User EngagementBuild strong relationships with end users, understanding their unique needs and ensuring a customer-centric experience.Collaborate with other IT teams (e.g., network, security, infrastructure) to resolve complex or escalated issues.Support onboarding and offboarding activities, including hardware provisioning and system setups.Travel, Compliance, & Continuous ImprovementTravel to satellite offices and data centers as needed, requiring a valid driver's license and reliable transportation.Adhere to company policies, security guidelines, and ITIL standards to ensure compliance and data protection.Contribute ideas and feedback to improve IT processes and drive continuous improvement.Key Qualifications & Experience:2-4 years of experience in deskside support or field IT roles, supporting diverse user bases.Strong troubleshooting expertise in Windows (10/11) and Mac OS environments.Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals.Experience supporting VPN, remote access, and connectivity-related issues.Hands-on experience with data center environments, including server racking, cabling, and physical troubleshooting.Familiarity with ITSM systems such as ServiceNow, including incident and request management.Excellent interpersonal and communication skills, with the ability to explain technical issues clearly and concisely.Professionalism and discretion in supporting VIP users and handling sensitive issues.Ability to work independently and manage time effectively in a fast-paced environment.Valid driver's license and willingness to travel between sites as required.Certifications such as CompTIA A+, ITIL Foundation, ACSP (Apple Certified Support Professional), or Microsoft certifications (MCSA/MCTS) are a plus.
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Deskside Support Technician
2 weeks ago
Toronto, On, Canada HCLTech Full timeLooking for an onsite deskside support technician join the team. Location: Downtown Toronto Work mode: 5 days a week reporting to office Key Responsibilities: Deskside Support & Troubleshooting Provide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments). Troubleshoot hardware...
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Deskside Support Technician
4 weeks ago
Toronto, ON, Canada HCLTech Full timeLooking for an onsite deskside support technician join the team. Location: Downtown Toronto Work mode: 5 days a week reporting to office Key Responsibilities: Deskside Support & Troubleshooting Provide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments). Troubleshoot hardware...
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Deskside Support Technician
1 week ago
Toronto, On, Canada HCLTech Full timeLooking for an onsite deskside support technician join the team. Location: Downtown Toronto Work mode: 5 days a week reporting to office Key Responsibilities: Deskside Support & Troubleshooting Provide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments). Troubleshoot hardware...
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Deskside Support Technician
2 weeks ago
Toronto, ON, Canada HCLTech Full timeLooking for an onsite deskside support technician join the team. Location: Downtown Toronto Work mode: 5 days a week reporting to office Key Responsibilities: Deskside Support & Troubleshooting Provide high-quality, in-person IT support for desktops, laptops, monitors, peripherals, and mobile devices (Windows and Mac OS environments). Troubleshoot hardware...
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Deskside Technician II
1 week ago
Windsor, Ontario, NN A Canada Stefanini Group Full time $60,000 - $90,000 per yearDetails: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over...
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IT Support Supervisor
2 days ago
Toronto, ON MX G, Canada Gowling WLG Full timeABOUT GOWLING WLGAt Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we're proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.We're...
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Remote & Onsite IT Support Technician
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hemmersbach Full timeA global IT infrastructure service provider is seeking an Entry-level Deskside Support Technician in Toronto, Ontario. The role involves providing local and remote desktop support, handling tickets with professionalism, and troubleshooting hardware and software issues. Ideal candidates will have at least 18 months of IT experience, with a preference for...
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Desktop Support Specialist
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeTitle: Deskside Support Technician Location: Toronto, ON (Onsite) Position Type: Contract Job Description: Strong troubleshooting expertise in Windows (10/11) and Mac OS environments. Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals. Experience supporting VPN, remote access, and...
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Desktop Support Specialist
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeTitle: Deskside Support Technician Location: Toronto, ON (Onsite) Position Type: Contract Job Description: Strong troubleshooting expertise in Windows (10/11) and Mac OS environments. Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals. Experience supporting VPN, remote access, and...
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Desktop Support Specialist
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeTitle: Deskside Support Technician Location: Toronto, ON (Onsite) Position Type: Contract Job Description: Strong troubleshooting expertise in Windows (10/11) and Mac OS environments. Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals. Experience supporting VPN, remote access, and...
