Quality Assurance Coordinator, Hospitality

3 weeks ago

Banff, Alberta, Canada Pursuit Collection Full time

The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across diverse business lines (attractions, lodging, transportation, F&B, and retail) while evaluating operational consistency.

This role is ideal for a highly motivated, detail-oriented, and strategic thinker who thrives in a fast-paced, multi-unit hospitality environment. This position reports directly to the Vice President, Hospitality Excellence and is based in Banff, AB. This is a full-time year-round hourly position.

Our Mission
  • We connect guests and staff to iconic places through unforgettable, inspiring experiences.
About the Role

This is an exciting opportunity to join our team as a Quality Assurance Coordinator, Hospitality. You will play a key role in ensuring that our hospitality operations meet the highest standards of excellence.

Key Responsibilities
  • Work across Pursuit's portfolio of hospitality businesses to assess, refine, and implement best-in-class hospitality and service standards.
  • Conduct quality audits focused on service excellence, operational efficiency, and facility presentation.
  • Evaluate existing SOPs, operational structures, and quality control processes to identify opportunities for consistency and improvement.
  • Collaborate closely with on-location business leaders to support and refine quality control measures.
  • Analyze guest feedback, online reviews, and operational data to identify trends and inform strategic improvements.
  • Facilitate mystery guest audits, site inspections, and readiness assessments for both year-round and seasonal operational seasons.
  • Develop QA tracking systems, scorecards, and reports to measure service quality and brand consistency across properties.
  • Work with the Hospitality Excellence team to align audit insights with training, onboarding, and continuous improvement initiatives.
  • Ensure physical presentation, guest touchpoints, and service execution align with Pursuit's commitment to world-class hospitality.
  • Act as a liaison between Hospitality Excellence and operational teams, ensuring quality standards translate into actionable improvements.
  • Support and facilitate training and team development across different businesses.
  • Foster a culture of accountability and continuous improvement, encouraging teams to take ownership of guest experience excellence.
Requirements
  • 3+ years of experience in hospitality quality assurance, operations, or service excellence.
  • Strong understanding of world-class hospitality operations and what "great" looks like across multiple business lines.
  • Confidence in working with senior leadership teams, with the ability to influence decision-making and drive initiatives.
  • Highly self-motivated, with the ability to work independently, prioritize tasks, and manage multiple projects.
  • Strong multi-tasking skills and the ability to work cross-functionally and across a wide range of businesses.
  • Analytical mindset, with experience in auditing, evaluating operations, and making data-driven recommendations.
  • Proficiency in Microsoft Office, guest feedback systems, and quality tracking tools.
  • Possession of a valid driver's license and ability to travel to Pursuit locations as needed.
Preferred Qualifications
  • Experience in quality assurance, brand standards, or process improvement within hospitality.
  • Knowledge of multi-unit or seasonal business operations and ramp-up strategies.
  • Experience in coaching teams and implementing service excellence programs.
  • Ability to translate quality standards into actionable training programs and to deliver on training sessions across different hospitality sectors.
EEO Statement

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply.

  • Quality Assurance Coordinator, Hospitality

    2 weeks ago

    Banff, Alberta, Canada Pursuit Full time

    What will be your daily pursuit?The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across...

  • Quality Assurance Coordinator, Hospitality

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    What will be your daily pursuit?:The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across...

  • Quality Assurance Coordinator, Hospitality

    2 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    What will be your daily pursuit?: The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across...

  • Quality Assurance Coordinator, Hospitality

    2 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    What will be your daily pursuit?:The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across...

  • Quality Assurance Coordinator, Hospitality Transformation

    4 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Coordinator to join our team at Pursuit Collection. As a key member of our Hospitality Excellence department, you will play a critical role in evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality...

  • Quality Assurance Hospitality Lead

    6 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    As a Quality Assurance Coordinator, you will have the opportunity to work across Pursuit's portfolio of hospitality businesses, assessing, refining, and implementing best-in-class hospitality and service standards.Job OverviewPursuit Collection is an equal opportunities employer committed to diversity in the workplace. We value diverse backgrounds and...

  • 15h Left Quality Assurance Coordinator, Hospitality

    1 week ago

    Banff, Alberta, Canada Pursuit Collection Full time

    What will be your daily pursuit?: The Quality Assurance Coordinator, Hospitality plays a key role in supporting Pursuit's Hospitality Excellence department by evaluating, standardizing, and enhancing the interpersonal and physical property presentation across all hospitality operations. This role involves implementing and refining quality standards across...

  • Hospitality Quality Assurance Specialist

    7 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Pursuit Collection is seeking a Hospitality Quality Assurance Specialist to support its Hospitality Excellence department. The ideal candidate will have 3+ years of experience in hospitality quality assurance, operations, or service excellence.About the RoleThe Hospitality Quality Assurance Specialist plays a key role in evaluating, standardizing, and...

  • Quality Assurance Specialist

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    We are seeking a highly skilled and experienced professional to join our team as a Quality Assurance Specialist - Hospitality. As a key member of our hospitality team, you will be responsible for evaluating and refining our quality standards, conducting quality audits, and identifying opportunities for improvement.Responsibilities:Work closely with our...

  • Quality Assurance Manager

    6 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    The Quality Assurance Manager - Hospitality Operations plays a key role in supporting the development of quality assurance processes and standards across multiple business lines at Pursuit Collection.This includes evaluating existing SOPs, operational structures, and quality control processes to identify opportunities for consistency and...

  • Hospitality Operations Quality Specialist

    3 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Hospitality ExcellenceWe are looking for a highly self-motivated and analytical individual to join our team as a Quality Assurance Coordinator. In this role, you will work across Pursuit's portfolio of hospitality businesses to assess, refine, and implement best-in-class hospitality and service standards.You will conduct quality audits focused on service...

  • Hospitality Excellence Quality Manager

    3 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Job SummaryThe Quality Assurance Coordinator, Hospitality will be responsible for implementing and refining quality standards across various business lines. This includes evaluating existing SOPs, operational structures, and quality control processes to identify opportunities for consistency and improvement.You will work closely with on-location business...

  • Hospitality Excellence Specialist

    6 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Pursuit Collection is committed to delivering world-class hospitality experiences. As a Quality Assurance Coordinator, you will play a key role in ensuring our hospitality operations meet the highest standards.Job Description**Key Responsibilities:**Evaluate and refine quality standards across diverse business lines, including attractions, lodging,...

  • Hospitality Excellence Specialist

    3 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    The Hospitality Excellence department plays a key role in supporting Pursuit's commitment to world-class hospitality. The Quality Assurance Coordinator, Hospitality evaluates and enhances interpersonal and physical property presentation across all hospitality operations. This involves implementing and refining quality standards across diverse business lines...

  • Hospitality Quality Control Lead

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    We are seeking a highly skilled and experienced professional to join our team as a Hospitality Quality Control Lead. As a key member of our hospitality team, you will be responsible for evaluating and refining our quality standards, conducting quality audits, and identifying opportunities for improvement.Key Responsibilities:Lead our quality control efforts...

  • Event Coordinator

    3 days ago

    Banff, Alberta, Canada Banff Hospitality Collective Full time

    We're seeking an Event Coordinator to join us at Mount View Barbecue Located 10 minutes from downtown Banff, sweeping 360-degree mountain views and lush forest encircle our private grounds steeped in historic Banff charm. Our Western buffet includes house-smoked Alberta hip of beef and homestyle sides served with locally crafted spirits and beers. Complete...

  • Quality Assurance Specialist, Hospitality Operations Manager

    4 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Company OverviewPursuit Collection is a leading hospitality company that connects guests and staff to iconic places through unforgettable experiences.

  • Hospitality Excellence Specialist

    12 hours ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Company OverviewPursuit Collection is a leading hospitality company committed to delivering unforgettable experiences. Our team of passionate professionals works together to create exceptional moments for our guests.SalaryThis role offers a competitive compensation package, including hourly pay and benefits that reflect the value we place on our employees'...

  • Hospitality Operations Excellence Manager

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Pursuit Collection is a leading hospitality company that strives for excellence in every aspect of its operations. We are currently seeking a highly motivated and detail-oriented individual to fill the role of Hospitality Operations Excellence Manager. This position will play a crucial role in ensuring our properties meet the highest standards of quality and...

  • Excellence in Service Coordinator

    5 days ago

    Banff, Alberta, Canada Pursuit Collection Full time

    Pursuit Collection is committed to delivering exceptional customer experiences across all our properties. To achieve this goal, we are seeking a highly skilled and experienced professional to fill the role of Excellence in Service Coordinator. As a key member of our hospitality team, you will be responsible for evaluating and refining our quality standards,...