Information Technology Support Analyst

Are you passionate about building a career in IT infrastructure that is beyond just a technician? If so, we have an exciting opportunity for you. We are hiring an IT Support Analyst to join our dynamic team. You will be responsible for providing technical support for various systems and hardware. You will also have the chance to learn new skills, work with cutting-edge technology and advance your career in a dynamic and supportive environment.To be successful in this role, you must have a technical aptitude and a proven track record of self-improvement and continuous learning. A willingness to reaching goals, acquiring new knowledge and skills, and advancing your career. You should also be able to apply technology solutions effectively with the guidance of technical documentation, research, and other team members.As part of this career path, you will be working with core IT infrastructure technology such as VMware vSphere virtualization, Windows servers, Windows desktop, Linux, Switching, Routing, Firewalls, Cybersecurity, Avaya phone systems, Office 365, Microsoft Azure, and more.Key Responsibilities:Deliver comprehensive hands-on onsite support and maintenance for IT infrastructure within manufacturing and warehouse environments, encompassing hardware, networking, security, mobile devices, and operating systemsInstall, diagnose, repair, maintain & upgrade all hardware & equipment to ensure optimal system performanceProvide end user training & assistance where requiredPerform analysis, diagnosis & resolution of PC and Network problems for a variety of end usersReceive & respond to incoming calls or e-mails regarding service requestsDevelop & maintain an inventory of all IT related equipmentMonitor & test infrastructure services performance, provide infrastructure services performance statistics/reportsAccurately document instances of all IT related issues in service desk tracking systemLiaise with third-party support & equipment vendorsProvide after-hours support as neededQualifications:Degree in Computer Science, Information Systems, or related fieldMinimum two years of direct, hands-on experience providing end-user support in a non-call center environment, with demonstrated proficiency in troubleshooting and resolving technical issuesDemonstrated commitment to customer serviceProficient in interpreting technical manuals, procedural documentation, and OEM guidesSelf-starter with track record of learning new skillsCertifications required: Microsoft 365 Certified: Endpoint Administrator Associate and Cisco Certified Network AssociateAdvanced technical expertise in network operations (Layer 3 routing, VLAN, firewall, VPN), as well as PC and server hardware.Solid working knowledge of TCP/IP, NAT, switching, DNS, routing, Microsoft Exchange, SQL, SharePoint, Linux, Microsoft Office 365, Azure, Windows Endpoint, and Windows ServersComprehensive understanding of Microsoft domain environments, including proficiency with Active Directory tools such as Group Policy Objects (GPO)Capacity to perform effectively under stringent deadlinesAbility to adapt and excel in a dynamic, fast paced, and entrepreneurial settingStrong communication and interpersonal skillsAbility to work independently and as part of a teamAbility to work under tight deadlinesExperience in the manufacturing sector is preferredCompetencies:Customer Service Orientation - Ensure individual customer needs are metConcern for Excellence - Committed to the achievement and maintenance of quality; sets high standards of performance for self and othersDrive - Enthusiastic and committedBuilding and maintaining relationshipsIf you are a self-starter and have experience in the manufacturing industry, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for growth and advancement within our organization.