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Depot Service Technician

3 months ago

Mississauga, Ontario, Canada Diploma Healthcare Group Full time

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland.

DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.


Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada's largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world's most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.


Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.


Are you passionate about maintaining critical healthcare equipment? Join our team as a technician and make a difference in patient care.

As a skilled technician, you'll play a vital role in evaluating, troubleshooting, repairing, and calibrating endoscopy equipment, electrosurgical devices, and other systems.


What you'll do:

This role is responsible for a variety of functions that include, but are not limited to:

  • Effective use of technical knowledge and experience to evaluate, troubleshoot, repair, calibrate, complete quality performance and testing procedures on endoscopy equipment, electrosurgical equipment and other biomedical equipment as assigned.
  • Attend training on reprocessing, inspection, maintenance and repair processes.
  • Perform bench type processes to complete major/minor repairs on rigid, semirigid and flexible endoscopes based on the QA inspection findings.
  • Perform final quality inspection on the completed repair to ensure the product conforms to manufacturer's original specifications.
  • Preparation of biomedical equipment for customer demonstration and/or conferences.
  • Effective use of technical knowledge and experience to manage customer service issues.
  • Complete all Service Work Order documentation, expense reports, and other assigned reports in a timely manner.
  • Perform preventive maintenances, service calls and assist with the installation of new equipment at healthcare customers' facilities, as required.
  • Work collaboratively and support the service, sales, marketing, logistics, and finances teams to meet the service objective of Quality and Service Excellence to exceed customer expectations.
  • Other task and responsibilities as assigned by your Supervisor as they arise.

Requirements:

The successful individual will possess the following skills and qualifications:

  • College Diploma (Electronics Technician or equivalent).
  • 23 years' experience in a Repair Servicerelated position is a definite asset.
  • Highly professional individual with a positive attitude and strong customer service skills.
  • Strong work ethic, reliable and selfmotivated, able to work independently yet enjoys collaborating with team members and other departments.
  • Excellent verbal and written business level communication skills.
  • Exceptional attention to details, meticulous by nature, highly organized and able to prioritize multiple 'urgent' requests as is the nature of the Service industry.
  • Must be able to multitask and manage and meet tight servicerelated timelines.
  • Must be proficient in Microsoft Office Suite, Word, Excel and Outlook, Teams.
  • Knowledge of Microsoft AX, Spire and SharePoint would be an asset but can train as necessary

Test equipment knowledge:

  • Electrosurgical analyzer
  • Oscilloscope
  • Electrical Safety Analyzer
  • Multimeter

Working Conditions:

  • Office and Laboratory (Service Center, Hospitals) environment.
  • Driving to customers' locations (healthcare customers' facilities).
  • Manual dexterity required to use desktop computer and peripherals.
  • Lifting or moving up to 30 lbs. may be required.
  • Occasional overnight travel may be required.
  • Occasional airfare travel may be required.
  • Monday to Friday during normal business hours, with occasional evening or weekends shifts.

What's in it for you:

  • Brand new facility in Mississauga close to the 401 and/or 40
  • Great benefits including health, dental and vision.
  • 3 weeks' Vacation
  • Diverse and dynamic teams with challenging and exciting work
  • An opportunity to have a real impact on our business.
  • A great range of social activities
  • Employee referral pr