Parts and Service Coordinator

1 week ago

Sudbury, Ontario, Canada Cooper Equipment Rentals Full time

Build your Career at Cooper Equipment Rentals
We are looking for a _
customer-oriented_, _
motivated_ individual to join our professional team as a
Parts and Service Coordinator at our
Sudbury, ON branch
-
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work._

Why Work with Us? Perks

  • Competitive salary
  • Excellent benefit package with premiums paid by the company
  • RRSP match
  • Boots/Shoe allowance + safety wear
  • Safetyminded organization
  • Continuous training, learning and development opportunities
  • Funloving work environment with strong social responsibility

What You'll Be Doing

  • Duties and Responsibilities:_
  • Work closely with the heavyequipment mechanics to communicate rental equipment needs and ensure necessary repairs are completed in a timely manner as well as within customer driven deadlines.
  • Maintain a system for tracking repairs and estimates for all equipment including attachments to ensure it is in good operating condition.
  • Coordinate any necessary outside service repairs to equipment.
  • Take incoming field service calls from customers and determine required course of action. Keep customers informed about the status of field service repairs.
  • Maintain and coordinate the maintenance schedules for all equipment.
  • Support mechanics by ordering and receiving parts, following up and escalating as needed on backorders.
  • Support mechanics in completing all work orders, ensuring labour and parts are complete and accurately costed.
  • Facilitate an efficient A/P process by issuing purchase orders, matching purchase orders to invoices and approving/submitting invoices with all required documentation for payment.
  • Provide quotes and estimates to customers for any customer charge repairs. Ensure customer charges are billed in a timely manner with adequate documentation.
  • Assist with ensuring that all new units are fleeted and ready for rent.
  • Assist with parts pickup.
  • Manage parts inventory.
  • Process warranty claims.
  • Ensure all shop supplies are stocked.

What You'll Bring to the Team

  • Qualifications and Requirements:_
  • Minimum of two years of experience in service operations, preferably in the heavy duty equipment industry.
  • Knowledge of heavyduty construction equipment service is preferred.
  • Valid class G driver's license with clean or satisfactory driver's abstract.
  • Excellent written and oral communication skills.
  • Very customer service oriented and team oriented.
  • Flexibility; must be comfortable with adapting to changing priorities in a fastpaced work environment.
  • Excellent problemsolving skills.
  • Strong verbal and written communication skills with the ability to converse with colleagues, customers, and other parties in a professional and courteous manner.
  • Selfstarter and able to work independently with mínimal supervision, as well as with a team.
  • Pride in what you do


Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view _
Day in the Life videos_ _- _
.


Who We Are:

Operating since 1972,
Cooper Equipment Rentals is a full-service construction equipment rental company. We specialize in the rental of compact, aerial and heavy construction equipment for the contracting community.

We have grown to over 55 strategically placed branches across Canada and pride ourselves in exceptional customer service provided by our highly trained team.

_
And we're growing_

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Greater Sudbury, ON P3C 3H9: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

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