Communications Operator

2 weeks ago

Toronto, Ontario, Canada University Health Network Full time
JOB POSTING #912971

Position:
Communications Operator

Department:
UHN Connect

Reports to:
Supervisor, UHN Connect

Location:
Toronto General Hospital

Status:
Casual

Salary Range:
$ $26.34 per hour

Hours:
Nights, Afternoons Weekends and Statutory Holidays as required


University Health Network (UHN) is looking for an experienced professional to fill the key role of Communications Operator in our UHN CONNECT Department.


  • The Energy of the City. The Rewards of a Great Career._


The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of groundbreaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.

Transforming Healthcare Delivery

Responsibilities:

  • Performs 911 calls to activate outside Emergency Services as needed to support UHN teams during a Code following established policies
  • Documents and records all Codes and Code testing in the appropriate format.
  • Provides Locating Services on a UHNwide basis
  • Responds to page requests in an efficient and accurate manner
  • Accurately locates senior administrators, on call personnel, physicians and other medical personnel as required in a timely manner
  • Problem solves and trouble shoots any reported pager issue with device owner and escalates unresolved paging issues as needed using established procedures
  • Offers and provides a spare pager to on call UHN staff
  • Records and documents any pager issues in the appropriate format
  • Executes excellent call management and provides exemplary customer service
  • Operates current technologies and equipment required to answer, screen and connect internal and external telephone calls to patients and departments on a Hospitalwide basis
  • Serves callers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database
  • Answers inquiries by clarifying desired information; researching; locating and providing desired information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improvements to established procedures
  • Maintains client confidence and protects operations by keeping information confidential
  • Exemplifies customer service and supports the Organization's mission in the execution of the role of Switchboard Operator
  • Maintains, understands and executes all internal communications and engages in professional development
  • Keeps up to date with all department policies and procedures
  • Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.
  • Performs crossfunctional and/or other duties consistent with the job classification, as assigned or requested.

JOB REQUIREMENTS

  • At minimum, completion of 2 year community college program.
  • At minimum over 2 years practical and related experience

Leadership/Additional Skills:

  • Good hearing and recall necessary for the ability to retain and repeat pertinent information
  • Oral Comprehension the ability to listen to and understand information and ideas presented through spoken words and sentences
  • Oral Expression the ability to communicate information and ideas in speaking so others will understand


 English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
  • Proven skill in typing 40 WPM with testing to be completed during screening process
  • Knowledge of Medical Terminology and ability to correctly use, pronounce and spell complex medical term
  • Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards.
  • Exercise initiative and good judgment with ability to multitask.
  • Compliance with confidentiality requirements.
  • Excellent organizational, interpersonal, and communication skills both written and verbal
  • Knowledge of applicable UHN and/or departmental policies.
  • Vaccines (CO

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