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New Car Sales Manager
2 weeks ago
Summary:
Ensures customer retention and profitability in this profit center by hiring, training, and measuring the performance of salespeople and establishing customer-focused sales standards.
Essential Duties:
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hires, trains, motivate, counsels, and monitor the performance of all newvehicle sales employees.
- Prepares and administers an annual operating budget for the newvehicle sales department.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect newvehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Maintains an accurate daily log that reflects all sales activities in the dealership.
- Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develops, implements, and monitors a followup system for newvehicle purchasers.
- Maintains teamwork in a customerfocused sales environment throughout the sales, delivery, and followup process.
- Conducts daily and weekly sales meetings.
- Provides effective communication throughout the new vehicle department as well as interdepartmentally.
- Ensures that newvehicle salespeople understand and follow dealership policies and procedures.
- Provides proper product and training resources for salespeople on a regular and continuous basis.
- Oversees the efforts of newvehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Works with salespeople on programs that will increase the newcar gross and F&I penetration.
- Develops incentive programs along with dealers and other managers.
- Helps salespeople close deals when necessary.
- Completes deal settlement sheets and turns into an accounting office in a prompt and timely manner.
- Establishes and maintains standards for the delivery of vehicles to customers.
- Schedules first service appointment at time of delivery.
- Provides dealer with accurate floor traffic control data on a daily basis.
- Processes salesperson commission sheets and monitors payroll records of salespeople.
- Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
- Recommends to the general sales manager the newcar inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.
- Assists the usedvehicle department with trade appraisals as needed.
- Directs merchandising and advertising efforts for the newvehicle department in conjunction with the other managers and dealer.
- Assists in the development of advertising campaigns and other promotions.
- Attends managers meetings as requested.
- Maintains professional appearance.
Attributes/Skills
- Process driven individual with hands on and disciplined approach
- Proven success working in a fast paced environment
- Experience working with large Sales team
- Proficient in developing and managing a CRM platform to retain customers and seek out new prospective sales
Rafih Auto Group offers a great compensation package including Health Benefits, a great working environment, professional development training and opportunity for advancement in one of Canada's largest automotive dealership groups.
Job Types:
Full-time, Permanent
Benefits:
- Company car
- Dental care
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Work Location:
In person
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