Data Services Specialist

2 weeks ago

Vancouver, British Columbia, Canada Global Relay Full time

Who we are:


For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.

We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.


Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company.

Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

The Data Services team provides audit, eDiscovery, and data migration support to our global customer base.

The team is a specialized professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries.


Your Job:

  • Perform Customer Relationship Management (CRM) data entry, reporting, records maintenance, and customer request tracking and processing
  • Salesforce case management, contact detail updates, and data entry
  • Create & update spreadsheets, documents, and templates
  • Research and document related information on an ad hoc basis
  • Organize, coordinate, analyze, and validate reports on an ongoing basis
  • Contribute to effective communication within the department and the organization
  • Support training of new hires on the Data Services team
  • Complete Data Services requests as outlined on the wiki
  • Complete data investigation and project coordination in collaboration with the Client Services Coordinator as needed
  • Review and verify logs for Data Services requests

Technical:

  • Processing all customer data requests such as Data Exports, Data Import, and Data Migrations.
  • Cataloguing, formatting, and encrypting hard drives as needed
  • Encrypting and testing files as needed
  • Inventory tracking (receipt, storage, destruction)
  • Transferring and receiving files using FTP clients or Cerberus

Management Support:

  • Provide the Data Services Team Leads with recommendations for policy and procedural changes
  • Assist with crosscompany issues and troubleshooting
  • Support Management with completion of ahhoc tasks and projects

Administrative:

  • Workstation management (software update reminders, licenses, etc.)

Case Management:

  • Archive 9/Archive 10 Data Export requests
  • Archive 9/Archive 10 Retention, Deletion, Customer Reporting and Legal Hold requests
  • Archive 9/Archive 10 Data Import and Migration requests
  • Customer Termination requests (Export and/or Deletion)
  • Lead customer calls relating to all Data Services requests

Project Management:

  • Liaise with internal teams and stakeholders on operational issues
  • Provide basic Project Management in support of larger/more complex requests

Leadership, Coaching & Mentoring:

Train and mentor new hires; review new hire's customer communication drafts

About You:

  • Postsecondary education; undergraduate degree preferred
  • Minimum 1 year of experience in a dynamic office environment
  • Previous customer service experience
  • Ability to write and speak English fluently, with strong editing skills
  • Previous legal, technical, and/or business communication required
  • Experience in Microsoft Office, specifically Excel and Outlook
  • Technical/desktop troubleshooting skills and computer proficiency

Working conditions:

  • Able and willing to work with challenging customers
  • Full time 40 hours per week
-
Weekend work required to support operational coverage:

  • Prepared to work statutory holidays as needed

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.


We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture.

Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance.

We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

  • Specialist Data Integration Data Analytics

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Job Summary:Reporting to the Decision Support Consultant, Information Integration, the Data Integration Specialist provides integrated healthcare data analysis and interpretation to senior leadership, agency committees, departments and external consultants. This role is responsible for opportunity identification, business requirements analysis, design and...

  • Specialist Data Integration Data Analytics

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Specialist Data Integration Data Analytics, Reporting & EvaluationPHSA CorporateVancouver, BCReporting to the Decision Support Consultant, Information Integration, the Data Integration Specialist provides integrated healthcare data analysis and interpretation to senior leadership, agency committees, departments and external consultants. This role is...

  • Specialist Data Integration Data Analytics

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Specialist Data Integration Data Analytics, Reporting & EvaluationPHSA CorporateVancouver, BCReporting to the Decision Support Consultant, Information Integration, the Data Integration Specialist provides integrated healthcare data analysis and interpretation to senior leadership, agency committees, departments and external consultants. This role is...

  • Spatial Data Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada BGIS Full time

    Who We AreSUMMARYThe Spatial Data Specialist will be an active technical specialist for the Spatial Data Group (SDG). This person will be technical resource focused on capturing and editing onsite data to support the production of Virtual Location Surveys (VLS's) for both internal and external clients.The Spatial Data Specialist is responsible for completing...

  • Recruitment Resourcer

    2 weeks ago

    Vancouver, British Columbia, Canada Recruitment Specialist Full time $40,000 - $45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...

  • Data Engineer III

    2 weeks ago

    Vancouver, British Columbia, Canada Amazon Data Services Canada, Inc. Full time

    In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040—10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate...

  • Technical Specialiy

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Full time

    Company Overview:Req ID: 284140We are currently seeking a Apache Tomcat - Technical Specialist to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Technical SpecialistBuild and Maintain Tomcat/Apache web servers.Installing and maintaining SSL certificates on to the Web and Application servers.Maintenance of Grafana, GitHub and Atlassian...

  • Data Migration Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Push Operations Full time

    Find a job that you love.We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.The Company:Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR,...

  • Data System Integration Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada HTEC Hydrogen Technology & Energy Corp Full time

    Do you have a passion for the environment and cleantech, and a drive to change our world for the better? Are you eager to build your career in a growing company, enjoy getting exposure to a variety of tasks, and enjoy new challenges? Keep reading We may have your dream jobAt HTEC we're unlocking the potential of hydrogen to reduce climate change and air...

  • Specialist Coding Standards and Data Quality

    2 weeks ago

    Vancouver, British Columbia, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Regional Manager, Coding Informatics, Documentation and Data Quality, and working closely with the Coding Leadership Team and Coding team, the Specialist, Coding Standards & Data Quality provides LM HIM wide leadership and guidance to staff, HIM leaders and other individuals/groups in the Lower Mainland HIM,...

  • Data Analysis Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Daiya Foods Inc Full time

    Welcome to Daiya Foods, where we are the creators of a revolutionary cheese alternative that tastes, shreds, melts and stretches like traditional cheese. Today, as plant-based food grows in popularity, that spirit of innovation continues to inspire our team. Our diverse portfolio of great tasting foods invites everyone to the table. Our dedication to...

  • Career Services Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Northeastern University Full time

    About the OpportunityBased at the Vancouver campus, the Career Services and Experiential Learning Specialist supports co-operative education, experiential learning and career development programming for students studying in graduate degree programs. These programs include Master of Science in Computer Science, Master of Science in Data Analytics Engineering,...

  • Client Care Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Western Veterinary Specialist & Emergency Centre Full time

    Cats Only Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated Create a warm...

  • Desktop Support Engineer

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). Individuals here have a well-rounded knowledge of the policies and procedures for their work area. They may make policy...

  • Data Analyst

    2 weeks ago

    Vancouver, British Columbia, Canada ENQUBES DATA SERVICES LTD Full time

    Education: Bachelor's degree Experience: 1 year to less than 2 yearsHealth benefits: Dental plan Health care plan Vision care benefitsOther benefits: Paid time off (volunteering or personal days) Work Term: Permanent Work Language: English Hours: 40 hours per week

  • Business Analysis

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Analysis to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).· 10+ years as a business...

  • Project Manager

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Project Manager (Health) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). 10+ years managing...

  • Servicenow Developer

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a ServiceNow Developer to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).The ServiceNow developeris...

  • Payroll Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Seaspan Shipyards, Corporate Services Full time

    Payroll Specialist:The Payroll Specialist is responsible for the administration of the organization's salaried employee payroll, its account reconciliation, reporting and documentation.What you'll do Prepares salaried payroll, payments and remittances (base & variable pay, contributions, deductions, taxes, etc.). Calculates retroactivity on specific...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview:...