Tgs Technician Supervisor

1 week ago


Calgary, Alberta, Canada Transglobal Full time

Is this job for you?:
Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Are you a team player and do you have an incredible sense of leadership?

WELCOME HOME
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations

Responsibilities:

  • Manage performance and efficiencies of Appliance, Electronic and Furniture Repair Technicians and Contractors
  • Ensure all Retail locations are properly supported to maximize the sales of product and warranties
  • Interact with manufacturers in regards to technical support
  • Ensure adequate levels of service are provided in all markets of service area through In House Technicians, contractors or depots
  • Ensure all staff receives adequate technical and company policy training as required
  • Communication and enforcement of all health and safety policies and procedures
  • Conduct regular departmental meetings to enhance staff engagement
  • Perform staff hiring, discipline and performance appraisals
  • Liaise with Distribution, Fleet, Call Centre and Stores regarding any operational concerns
  • Provide monthly operational reporting as required

Qualifications:

  • 5 years' experience in repair service environment; previous supervisory experience is an asset
  • Technical background in Appliances & Electronics repair preferred
  • Excellent communication skills, both written and verbal
  • Excellent Computer Skills and knowledge of Microsoft Office (Excel)

Why Transglobal:

  • Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways
Be a part of Canada's largest home furnishings retailer

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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