Junior Platform Developer

2 weeks ago

Kingston, Ontario, Canada Queen's University Full time

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us

Job Summary

A Brief Overview
Are you ready to be a driving force in transforming how our constituents interact with Queen's University? Join Queen's IT Services as a Junior Platform Developer and make a profound impact on the future of constituent engagement or in the protection of Queen's digital assets. We are currently hiring a Junior Platform Developer to support our Enterprise CRM (ECRM) rollout.

As a Junior Platform Developer within the ECRM team, you will leverage your skills to provide technical support to our various business partners as they transition to our new Marketing Cloud platform. This is a role that will have a major impact on improving student experience and engagement at Queen's throughout the Student Lifecycle.

The Enterprise CRM integrated platform includes industry leading technologies such as Salesforce Education Cloud, Salesforce Marketing Cloud, Sprout Social, Microsoft PowerBI, and Microsoft Azure. Capabilities continue to expand and include Self Service Student Portals, Recruitment and Admissions. You will have both the opportunity and requirement to continue to develop your skills within a leading Higher Ed ecosystem.

Marketing Cloud is a critical piece of the ECRM platform. The Junior Platform Developer with engage with and learn from, our current ECRM Team and business partners. You will collaborate closely with cross-functional teams to analyze complex data, understand, and optimize business processes, and develop custom, integrated solutions to support marketing strategies.

This position supports platform maintenance, including performing regular system checks, tests, configurations, integrations, updates, and release management. This position supports the development and implementation of platforms including integrating dashboards, workflows, third-party software, and custom applications. This position also tests new protocols and technologies, and troubleshoots issues and assists with research for new projects.

By joining the IT Services team at Queen's University, you'll immerse yourself in a vibrant community dedicated to continuous learning and professional growth. If you're excited about leveraging your business analysis skills to tackle the challenges of the digital age and want to make a lasting impact on our community, we invite you to embark on this journey with us

Job Description

What you will do

•Supports platform maintenance, including performing regular system checks, tests, configurations, integrations, updates, and release management.

•Supports the development and implementation of platforms including integrating dashboards, workflows, third-party software, and custom applications.

•Tests new protocols and technologies; and troubleshoots issues.

•Assists with research for new projects including gathering, analysis, scoping, and testing.

•Updates and maintains documentation for platform solutions.

•Other duties as required in support of the department and/or unit.

Required Education

•Four-Year Bachelor Degree or equivalent in computer science preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

•More than 2 years and up to and including 3 years of experience.

•Experience developing and managing marketing plans considered an asset.

•Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

•Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

•Provide consultation and advice on non-straightforward and/or complex issues.

•Interaction with others typically requires interpersonal skills and the ability to understand and influence.

•Adapt messages to meet the needs of the intended audience.

•Build relationships, trust and credibility.

•Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.

•Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.

•Participate in project team meetings and develop individual project plans.

•Lead procedural or technological change within a unit.

•Identify new problems and seek information and input to fully understand the cause of problems.

•Identify opportunities to improve the effectiveness and efficiency of work processes.

•Draw logical conclusions and provides opinions and recommendations.

•Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

•Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

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