Functional Analyst

2 weeks ago

London, Ontario, Canada Western University Full time

Classification & Regular Hours:

Hours per Week: 35

Salary Grade: 15

About Western:

About Us:

Western Research provides strategic and administrative support to advance Western University's research mission and profile.

Responsibilities:

Qualifications:

  • Education:
  • Undergraduate Degree in Computer Science, Business Administration a related field
  • Project Management Professional (PMP) designation
  • Peoplesoft PeopleTools training preferred
  • Peoplesoft Application training would be an asset
  • Familiarity with business/data analytics is preferred
  • Experience:
  • 5 years' experience supporting an enterprise level computer software in a large diverse environment
  • Project management, business analysis and client management experience
  • Experience working in a postsecondary or research environment preferred
  • Experience with PeopleSoft Modules would be preferred
  • Knowledge, Skills & Abilities:
  • Project management skills, with an ability to identify goals, outcomes, milestones and strategies
  • Extensive technical knowledge in one area of support or development, with a working knowledge in several other specializations which may include: testing methodologies, data security and privacy, reporting and analytics, mobile technologies, ecommerce, network administration, programming, project management and business analysis
  • Proficient in the use of software development tools
  • Excellent communication skills to effectively interact with technical and nontechnical users, including senior leaders, internal & external clients, integration partners, database administrators, developers, operations etc.
  • Ability to work in a manner that models best practices in confidentiality standards
  • Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
  • Ability to manage changing requirements and competing demands by effectively prioritizing and reprioritizing work
  • Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University research community
  • Detailoriented with an ability to function and process information with high levels of accuracy
  • Demonstrated critical thinking skills to analyze problems and collect information to recommend the best solution
  • A welldefined sense of diplomacy, including solid negotiation and conflict resolution skills
  • Organizational skills to manage multiple assignments that are accurate and thorough, sometimes of a complex nature or involving competing priorities, with the proven ability to successfully complete projects of varying magnitude and complexity
  • Problem solving skills with a sense of urgency in resolving issues and getting tasks completed
  • Presentation skills to deliver engaging and informative presentations that clearly explain information to broad audiences

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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