Guest Service Manager- Marriott Fallsview Hotel and

1 week ago

Niagara Falls, Ontario, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton's, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few.

Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.


At the Marriott Fallsview Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence.

We are currently looking for a Guest Service Manager who really enjoys making others feel at home to join our Front Office leadership team Join us and grow through learning and development opportunities to explore a career in the hospitality business.

No matter your path, we will make sure you feel right at home.

Reporting to the Front Office Manager of the Marriott on the Falls, responsibilities include but are not limited to:

  • Directing, coaching, and developing the Front Office team.
  • Ensuring all associates have been trained properly before given any task assignments.
  • Assisting the Front Office Manager in administration of the Front Office with the managing of the day to day functions and the supervision of our Associates.
  • Exceeding customer expectations providing beyond the guest expectations and retention.
  • Motivating and encouraging employees to perform their best, making them accountable for their tasks and assignments and providing feedback on possible improvements.
  • Assisting the Front Office Manager in establishing and communicating the Company's expectations and ensuring the consistency of service standards are rendered to guests.
  • Responding appropriately to employees concerns.
  • Following up with the guests concerns regarding satisfaction.
  • Focusing on guest satisfaction and improvement during all departmental meetings.
  • Serving as a role model to the team by demonstrating appropriate Marriott service behaviours.
  • Other duties and responsibilities as assigned.

Job Requirements:

  • Must have at least 1 year of working experience in the Supervisory/Managerial capacity with Front Office with a worldrenowned large Hotel Brand.
  • Office with a worldrenowned large Hotel Brand.
  • Outstanding attention to detail both personal and grooming appearance; properly identifying guest's needs, demeanor, and level of required service attention.
  • Excellent customer service skills: demonstrates selfconfidence, energy and enthusiasm.
  • Proven leadership ability in a team environment.
  • Excellent organizational and time management skills and ability to work under pressure.
  • Excellent communication skills both oral and written, when dealing with guests and employees both internally and externally.
  • Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset.
  • Ability to work independently with mínimal supervision, cooperatively within a team setting and as well as the ability to plan and multitask in a busy environment.
  • Must be able to work nights, weekends and holidays.

Some Benefits Marriott Employees Enjoy:

  • Growth and development opportunities within the Hotel.
  • Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
  • Free meal for your birthday at Morton's Grille Restaurant.
  • Complimentary Company sponsored events.
  • Personalized electronic access to your pay statements and annual T4 statements
- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via On-line.


To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.

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