Consumer Service Technician, Bell Aliant, Unifor Atlantic

2 weeks ago

Fredericton, New Brunswick, Canada Bell Canada Full time

Req Id:

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Consumer Service Technician

Employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements
A High School Graduation Certificate combined with one (1) year of completed post-secondary education at a recognized learning institution in good academic standing

OR

A High School Graduation Certificate combined with:

  • One (1) year of continuous related field work experience as a technician in a communications technology firm/department
  • Or one (1) year experience in a skilled trades position
Ability Requirements of the Position

Physical

  • Climb poles on a daily basis (using ladders, spurs and other tools)
  • Ability to distinguish colours
  • Able to lift up to 70 lbs
  • Work effectively aloft
  • Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs

Skills/Knowledge:

  • Communication skills - verbal and written
  • Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
  • Customer service skills
  • Dealing with ambiguity
  • Problem solving skills

Other:

  • Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
  • Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement.
  • Travel using various modes of transportation in all kinds of weather
  • Hold a valid, in good standing, regular driver's license (Class 5)
  • Flexible to work 40 hours per week including days, evenings, weekends and holidays

Preferred Qualifications:

  • A passion for customer service
  • High manual dexterity, able to work with variety of hand tools

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union Job Status: Regular - Part time (POOL)
Job Location: Canada : New Brunswick : Fredericton
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 06/18/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, NB, Fredericton

Bell, one of Canada's Top 100 Employers.

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