Customer Care Inspector

7 days ago


Ottawa, Ontario, Canada HN Homes Limited Partnership Full time
Customer Care Inspector - Job Description

Job Title:
Customer Care Inspector

Reports To:
Customer Care Manager

Location:
Riverside South, Cowan's Grove, Kanata Lakes

Status:
Full-Time, Permanent

Purpose


To conduct and assist in the coordination of warranty submission inspections in unoccupied and occupied homes providing a high-quality experience and accurate assessment of warranty items.


Core Competencies

  • Polite, Respectful and Conscientious Demeanor
  • Attention to Detail and Quality Control
  • Clear and Concise Communication Skills
  • Problem Solving and Troubleshooting Abilities
  • Teamwork and Team Building

Key Responsibilities

  • Conduct inspections of new homes at various stages of construction and after completion with homeowners.
  • Coordinate the communication of all inspection items to the Construction and Customer Care Teams.
  • Perform follow up as necessary to assist in the timely and satisfactory completion of noted inspection items.

Requirements:

  • Senior level industry related (lowrise) experience.
  • 10 years of relevant experience as a Quality Control Inspector, Site Superintendent or Customer Service Coordinator
  • Technical College Degree or equivalent in experience
  • Strong administrative and organizational skills
  • Personable, professional, confident, and able to multitask
  • Knowledge of TARION warranty program (ie., procedures, key dates)
  • Knowledge of Microsoft O365 including Outlook for scheduling and Excel for tracking deficiencies
  • Knowledge of Newstar Enterprises will be considered an asset
  • Ability to function and thrive in a teamoriented environment collaborating effectively with others

Working Conditions

  • The physical demands will be standing, walking, use of stairs and short ladders, carrying repair materials, working while kneeling and bending for extended periods of time on a regular basis.
  • Work will be conducted under various weather conditions and temperatures and will be primarily indoors

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 10 years (required)

Work Location:
One location

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