Customer Service/gamemaster

7 days ago

Calgary, Alberta, Canada Escape Hour Full time
Escape Hour is one of the premier escape rooms.

With, interactive game masters, full sound and set design, these games boast a one of a kind, immersive escape game experience.


Who we are looking for:


Great Game Masters are the key to our customers having an exceptional memory inducing experience; so stellar customer service skills are mandatory.

Game Masters create the energy and excitement necessary for customers to begin their adventure while calming fears and providing the help and clarity teams need to have a one of a kind experience.

Game Masters maintaining a professional, service-oriented focus and deliver flawless experiences to our customers by running our live events.

Key Qualifications:

  • Excellent customer service skills (total customer oriented focus)
  • Positive and energetic
  • Solid work ethic
  • Strong Presentation skills
  • Strong attention to detail
  • Great communication skills and practices (verbal and written)
  • Invigorated by constant interactions with customers
  • Personable, able to peak customers interest to their event setting
  • Able to handle feedback, coachable
  • Interested in personal growth and learning
  • Mature
  • Team player
  • Ability to set up decorations

Additional details:

Game Masters greet customers and deliver energetic pre-game introductions (prime customers) while clearly explaining safety rules and other guidelines.

When the game is on, Game Masters remotely monitor customers, provide assistance when necessary, debrief teams when games end, take group photos, and reset event spaces for the next group.

In addition, with experience Game Masters are called upon to help maintain certain game props and can serve as team leaders.


Game Masters are the face of the company, and are proud to represent Escape Hour while receiving great satisfaction from seeing customers thrilled by their experience with us.

Saturday/Sunday availability is a must.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 35 per week

Salary:
$15.00-$17.00 per hour

Flexible Language Requirement:

  • French not required

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Every Weekend
  • Weekend availability

COVID-19 considerations:
Following all AHS guidelines

Application question(s):

  • Are you available to work every Friday, Saturday, Sunday?

Education:

  • Secondary School (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
One location

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