Patient and Family Engagement Advisor, Nursing
6 days ago
Patient and Family Engagement Advisor, Nursing Support Services
BC Children's Hospital & Sunny Hill Health Centre
Vancouver, BC
The Patient and Family Engagement Advisor will have opportunity for innovation, will mentor stakeholders, build capacity around partnerships and coordinate existing and new patient, family/supporter feedback systems on services, support and other planning activities.
The Advisor is an active patient experience partner that may include collaboration on special initiatives and events involving patient and family/supporter engagement.
The Advisor partners with leaders and the site wide Patient and Family Engagement Committee on ongoing development in patient and family centered care, through discussions and attendance at key program management meetings, to resolve clinical situations which may result in the performance management and a change in work structure of staff.
What you'll do
- Codevelop and implement plans to facilitate the engagement of patients and family/supporters to participate in service planning, delivery and evaluation and to coordinate feedback systems for improved services and related initiatives.
- Active membership including taking on leadership or advisory roles on site wide, program and/or agency related committees that would benefit from patient engagement expertise, and being on quality and leadership tables to address and advance patient engagement as a priority.
- Identify related potential stakeholder concerns arising from the new program to leadership and collaborate to reach acceptable resolutions.
- Build capacity including advising staff and providers on patient engagement resources, tools, assessing partnership roles and functions, facilitating discussions on patient and family partnerships with healthcare professionals, providers and staff in understanding patient engagement, and in practicing appropriate and effective partnership approaches with patients/families.
- Coaches, supports and builds capacity for family support through existing and new parent volunteer initiatives as applicable and collaborates with leadership to support new patient/supporter as partners through volunteer opportunities.
- Partner on the execution, development, expansion, and reports pertaining to patient, parent and caregiver activities within the Knowledge Centre.
What you bring:
- A level of education, training, and experience that may include project management, volunteer administration, postsecondary education or the equivalence to a postsecondary degree, plus 5 years recent related experience. Lived health care experience or knowledge of complex health care systems and communities is an asset.
Skills & Knowledge:
- Critical thinker, innovative and selfdirected who is a collaborator.
- Has respect for and belief in the value of patients/families as essential partners of the healthcare team.
- A clear understanding of the connection between engagement, patient safety, improved experience and patient outcomes.
- Active connectivity with related community services and partners.
- Demonstrated ability to work collaboratively and communicate effectively with an interprofessional care team (including patients and families), other staff members, and members of the community.
- Confidence to speak articulately to diverse groups of health care professionals
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.
Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.
That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellne
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