Team Lead

1 week ago

Scarborough Village, Ontario, Canada Dentalcorp Canada Full time

About us:


dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences.

dentalcorp acquires leading dental practices, uniting its network in a common goal:
to be Canada's most trusted healthcare network.

Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.


Schedule:
Full-time
Monday-Friday - _1 evening until 8pm_

Saturday (8:00-2:00) - _based on the needs of the practice_

Benefits of Joining Our Team:

  • Competitive compensation
  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, shortterm counseling and advisory services
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industryleading continuing education
  • Attend social and CE events to network with dental professionals in your community
  • Worklife balance and flexibility
  • Access to modernized technology to provide optimal oral care to patients

Responsibilities:

_ Leadership:
_

  • Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
  • Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
  • Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
  • Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
  • Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
  • Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
  • Support recruitment efforts to interview dental professionals and assess for best fit.

_ Patient Care Coordination:
_

  • Greet and assist patients as they arrive; ensure a lasting positive impression for them
  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
  • Effectively manage recall system and accurately maintain patient database
  • Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
  • Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
  • Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance

About You:

  • 3+ years of Dental Administration experience required with AbelDent background
  • Knowledge and understanding of oral treatment plans and ability to educate patients
  • Strong customer service experience
  • Detail oriented
  • Leadership
LI-BD1

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