Service Desk Support Assistant

2 weeks ago


Toronto, Ontario, Canada York University Full time

Purpose:

Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.

Education:

College Diploma in a related technology field such as Computer Science or Information Technology.

Experience:


Skills:


Skills:

  • Effective communication skills.
  • Ability to deal calmly, courteously and effectively with others.
  • Ability to present data in a variety of document and display formats.
  • Ability to demonstrate critical thinking and analytical skills.
  • Ability to exercise judgement and decision making.

Technical Knowledge:

  • Knowledge of scripting languages (PowerShell, Python, JavaScript)
  • Knowledge of Microsoft Configuration Manager (ConfigMgr, formerly SCCM)
  • Knowledge of Microsoft Deployment Toolkit (MDT)
  • Knowledge of Active Directory Management (AD)
  • Knowledge of Group Policy Object Management (GPO)
  • Knowledge of Microsoft Server (, , )
  • Knowledge of Microsoft Windows (10,11), OSX


  • Toronto, Ontario, Canada The Hillman Group Full time

    Who We Are & What We DoThe Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.The Hillman Group Canada employs over 700 employees in 2...


  • Toronto, Ontario, Canada Humber River Health Full time

    Position Profile:Build your career - at the hospital that's built for the futureSince opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000...

  • Service Desk Support

    2 weeks ago


    Toronto, Ontario, Canada Tata Consultancy Services Full time

    TCS has been acknowledged as a Global Top Employer by the Top Employers Institute, standing out as one of only eight companies worldwide to reach this prestigious status. Our organizational structure follows a domain-led approach, providing businesses with a seamless access point to industry-specific solutions. Our agile industry units are equipped with...

  • Service Desk Manager

    2 weeks ago


    Toronto, Ontario, Canada CDW Full time

    As the ServiceDesk Manager you will be responsible for managing the ServiceDesk, which is the first point of contact for users seeking assistance. The Service Desk Manager is responsible for ensuring that the Service Desk is efficient and effective in providing support to users. This role, while reporting to the Head of Managed Modern Workspace Services,...


  • Toronto, Ontario, Canada Resonaite Full time

    Our client in the manufacturing sector is looking for a Service Desk Specialist on a contract basisLocation: onsite downtown TorontoDuration: 6 months + 6 months extensionResponsibilities:Provide first-line technical support to end users for M365 applications (Outlook, Word, Excel, Teams, SharePoint, OneDrive, etc.).Respond to and resolve support tickets in...

  • Service Desk Analyst

    2 weeks ago


    Toronto, Ontario, Canada CI Financial Full time

    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.The Service...

  • Help Desk Assistant

    2 weeks ago


    Toronto, Ontario, Canada Canadian College of Naturopathic Medicine Full time

    Position Title:Help Desk Assistant (Information Systems)**Available: ASAPApplicant Deadline: Monday April 15, 2024Would you like to work for an organization where people care about each other? We are that organizationWe are currently looking for a highly motivated and enthusiastic Help Desk Assistant professional to provide exemplary technical support to the...


  • Toronto, Ontario, Canada Dentalcorp Canada Full time

    This is a hybrid role located at dentalcorp's Toronto Support Centre. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff.In this role, you will Coordinate support with vendors and local IT providers Record, track and escalate incidents via Service Now ticketing software Support,...

  • Desk Assistant

    2 weeks ago


    Toronto, Ontario, Canada AMERICAN CAMPUS COMMUNITIES Full time

    The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.Essential Duties and Responsibilities (other duties may be assigned):MAINTAIN COMMUNITY STANDARDS AND SAFETY...


  • Toronto, Ontario, Canada Aird & Berlis LLP Full time

    Who We Are:Aird & Berlis LLP is a prominent Canadian law firm located in the heart of Toronto's financial district, across from Union Station. With more than 250 lawyers and intellectual property professionals, we serve clients across Canada and globally.What We Believe In:The firm is committed to ensuring that all members of the Aird & Berlis LLP community...


  • Toronto, Ontario, Canada TalentVault Network Inc. Full time

    IT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...

  • Service Desk Analyst

    2 weeks ago


    Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    Must Have SkillsService DeskGood To Have SkillsService desk - UAMService Desk App SupportService Desk Asset ServicesPrivate Equity Fund AccountingFund AccountingEmployee Status: Full Time EmployeeShift: Day JobTravel: NoJob Posting: Feb

  • Manager, Service Desk

    2 weeks ago


    Toronto, Ontario, Canada Legislative Assembly of Ontario Full time

    Are you ready to embark on an extraordinary journey to shape the future of Ontario's Legislative Assembly, with innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we're a dynamic team dedicated to driving change and making an impact every day.At the heart of our mission is to provide...

  • Service Desk Analyst

    2 weeks ago


    Toronto, Ontario, Canada Allied Full time

    Allied is looking for a Service Desk Analyst to join our Technology team in Toronto.At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to our information technology offerings. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency.Who are you?We...


  • Toronto, Ontario, Canada Raise Full time

    Helpdesk / Technical SupportLocation:Scarborough, ON - Hybrid - 2 weeks training onsite - 2 days onsite per monthContract Length: 12 Months with possibility of extension.We at Raise are looking for a Helpdesk / Technical Support professional for one of our valued clients. As they continue to solidify their position as a top player in the industry, they are...


  • Toronto, Ontario, Canada TalentVault Network Inc. Full time

    IT Service Desk Engineer (Level 2) TorontoRole OverviewAs an IT Service Desk Engineer, you will be the initial point of contact for users reporting end-user computing issues, telecommunications, networks, and in-house applications. Your primary focus will be on delivering exceptional customer service and efficiently resolving support matters.The ideal...

  • Service Desk Analyst

    2 weeks ago


    Toronto, Ontario, Canada Aecon Group Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...


  • Toronto, Ontario, Canada IVARI Full time

    Welcome to_ _ivariLet us introduce ourselves. With 300 employees across Canada, ivari is a company that's making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.At ivari, everyone is welcome It is...


  • Toronto, Ontario, Canada The Royal Conservatory Full time

    Job Description:What is the Opportunity?:The Service Desk Assistant is the first point of in-person contact at our facility, providing assistance to students, faculty, staff and visitors, primarily regarding room access. This position works independently and also in collaboration with internal departments, to effectively manage customer expectations and...


  • Toronto, Ontario, Canada Bevertec Full time

    Fully Onsite 100% phone support – Help Desk PC/Workstation Software PC/Workstation Hardware Technical Troubleshooting 5 Years experience in progressively advancing roles within Technology or related function 3 years experience in Service Desk Support Proficient in technical troubleshooting Techno