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Service Desk Support Assistant
2 weeks ago
Purpose:
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.
Education:College Diploma in a related technology field such as Computer Science or Information Technology.
Experience:
Skills:
Skills:
- Effective communication skills.
- Ability to deal calmly, courteously and effectively with others.
- Ability to present data in a variety of document and display formats.
- Ability to demonstrate critical thinking and analytical skills.
- Ability to exercise judgement and decision making.
Technical Knowledge:
- Knowledge of scripting languages (PowerShell, Python, JavaScript)
- Knowledge of Microsoft Configuration Manager (ConfigMgr, formerly SCCM)
- Knowledge of Microsoft Deployment Toolkit (MDT)
- Knowledge of Active Directory Management (AD)
- Knowledge of Group Policy Object Management (GPO)
- Knowledge of Microsoft Server (, , )
- Knowledge of Microsoft Windows (10,11), OSX
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