Guest Experience Supervisor

1 week ago

Toronto, Ontario, Canada Allied Full time
Allied is looking for a
Guest Experience Supervisor to join our team at The Well.

At Allied, everything starts with purpose.

In the role of Guest Experience Supervisor, you will deliver and supervise an exceptional guest experience through both digital and on-site brand events, programs and activations, establishing The Well as Toronto's premier destination to eat, shop, work, live and play.

This is a net new position with significant opportunity for impact.

What is The Well?
The Well is a unique and innovative joint venture between Allied and Riocan.


Located at Spadina and Front, The Well brings together three million square feet of retail, office, and residential space constructed over 7.7 acres.

Through this, The Well sets the stage for meaningful experiences that draw people from down the street and across the globe to eat, shop, work, live and play in Toronto.


Who are you?
We are building upon our achievements at Allied, and the future is exciting.

How can we be so sure? We have people like you:
engaged professionals who consistently deliver their best.

Throughout your professional career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals.

Above all, you are excited by Allied's mission and the contribution we make to enhance urban environments.

What will you do?:

  • Build a Guest Experience Ambassador team and provide coaching, development and mentorship throughout their employee journeys.
  • Support the team in the delivery of guest experience programming that inspires, delights and connects guests at every touchpoint, both inperson and digital.
  • Enable guests to easily access our range of services, amenities and programs, which includes gift card sales, complimentary guest and doggy treats, retail and community information, events and activations.
  • Maintain The Well's retail tenant onboarding process, orienting new tenants to everything The Well has to offer, including our gift card program and Wirk'n recruiting platform.
  • Supervise the frontline execution of experiences, events and activations and ensure guests are provided a high standard of customer service.
  • Manage Guest Experience community engagement and communication systems and content, actively cultivating an online conversation about The Well and reacting to our audience's responses in real time.
  • Implement relevant reporting tools to monitor and account for the impact of Guest Experience services and programs.

What are we looking for?:

  • Minimum of 3 years of customer service, hospitality or related experience.
  • Postsecondary education preferably in Business, Hospitality, Communications or relevant field.
  • Ability to autonomously lead and coach a team.
  • Experience in creating and managing employee schedules.
  • Knowledge of Google Suite and streamlined social media platforms.
  • Excellent verbal and written communication skills.
  • Knowledge of WordPress CMS Tools, and online analytics.
  • Must be organized, able to multitask and follow strict deadlines.
  • Able to adapt to changes in workflow and business priorities with ease.
  • Natural relationship builder and team worker.
  • Flexibility to work evenings and weekends as needed.
  • Would be an asset:_
  • Understanding of social media platform best practices.
  • Knowledge of Canva.
  • Experience with Google Analytics.

Who are we?
Allied Properties REIT (

TSE:


AP.UN) is a leading owner and operator of (i) distinctive urban workspace in Canada's major cities and (ii) network-dense urban data centres that form Canada's hub for global connectivity.

Allied's business is providing knowledge-based organizations with distinctive urban environments for creativity and connectivity.

We are also a great place to work.

Allied is listed as a 2023 Best Employer in Canada as part of Kincentric's Best Employers global certification, which distinguishes organizations that demonstrate strong results in employee engagement, organizational agility, engaging leadership and talent focus.

**_ Note: If you require any form of accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible._

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