Service Advisor

1 week ago

Winnipeg, Manitoba, Canada Maserati & Alfa Romeo of Winnipeg Full time
Maserati and Alfa Romeo of Winnipeg is seeking a full time Service Advisor who is detail oriented and self-motivating to join our professional team

Develop Strong Relationships with Customer and continue to develop the Relationship:

  • Greet customers on the phone or in the Dealership promptly and in a courteous manner.
  • Address customer questions/needs promptly and professionally.
  • Schedule appointments based on service calls.
  • Provide customers with personalized service.
  • Ensure comprehensive redelivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
  • Assist customers in scheduling appointments for routine maintenance and needed repairs.
  • Handle customer complaints and ensures high customer satisfaction standards.

Service Experience

  • Identify service needs of customer vehicle based upon historical service data.
  • Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
  • Provide repair and maintenance recommendations to the customer.
  • Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
  • Explain the nature of all repairs.
  • Determine progress of repair/service orders and inform customer accordingly.
  • Handle phone inquiries regarding workinprogress, appointments and return phone messages promptly.
  • Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer's specifications and warranty maintenance.

Be detailed oriented

  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a high level of grooming, hygiene and professional appearance.
  • Ensure all documentation/paperwork is completed in an accurate and timely manner.
  • Keep service department forms, menus and pricing guides up to date.
  • Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
  • Document customer's routine maintenance or vehicle problems accurately and clearly on repair orders.

Commit to the Dealership Brand

  • Stay uptodate on all dealership training requirements.
  • Understand and sell indealership manufacturer service promotions.
  • Be knowledgeable about new features, specials and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively promote and develop new business.

Develop and maintain full knowledge about the Industry

  • Keep up to date with products, accessories, prices, and key features of major competitors.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Customer relationship skills including listening and the ability to communicate effectively.
  • Excellent verbal communication and writing skills.
  • Problem solving and critical thinking skills.
  • Basic computer skills.
  • Good math skills.
  • Organized and pays attention to detail.
  • Flexible and open to change; take on special tasks as needed.
  • Conscientious.
  • Ability to negotiate winwin scenario's for the customer.
  • Results oriented and accountable.
  • Ability to work independently or within a team.
  • Able to operate manual and automatic transmissions.
  • Adaptable to work evening and weekend shifts as scheduled.

Education & Experience

  • Minimum Grade 12 High School Diploma.
  • College certificate or additional courses would be an asset.
  • A fundamental understanding of automotive mechanical fundamentals.
  • Adaptable to work evening and weekend shifts as scheduled.

What's in it for you?

Maserati and Alfa Romeo of Winnipeg offers an exceptional employee benefits package, annual vacation pay, competitive compensation structure and opportunity for advancement within the Morris Group of Companies.


Benefits:

  • Extended health care
  • Vision care
  • Disability insurance
  • Dental care
  • Life insurance
  • Onsite parking
  • Vacation & paid time off
  • Employee assistance programs

Job Types:
Full-time, Permanent

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