Customer Information Systems Analyst

1 week ago

Toronto, Ontario, Canada Reliance Home Comfort Full time
LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as an Analyst, Customer Information Systems you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

Customer Information Systems (CIS)

Team Overview:

The Customer Information Systems (CIS) team is responsible for the processes and systems in place in support of the Customer Billing Life Cycle.


Responsibilities of this group include:

  • The accurate delivery of bills and billing related communications to all customers.
  • System enhancements and process improvements.
  • Ensuring timely and cost-effective communication channels
  • Reporting and auditing activities
  • Support of customer on-boarding and acquisition.
  • Support and delivery of corporate strategies.

Primary Mission:

As an integral part of the Customer Information System (CIS) Projects team, you will be responsible for the support of all CIS-related projects.

You will also play a pivotal role in cross-functional projects. You will be joining a very energetic and dynamic team.

This team focuses primarily on improving systems and processes to improve the customer experience and ultimately strengthen the relationship with the customer.


  • Become a key touch point for the business. Functions will be turning to you as a first resource to leverage ideas for projects and daytoday operational support.
  • You will be responsible for gathering, analyzing, preparing recommendations and requirements for special projects, achieving operational targets, and support key customer experience programs.
  • You will develop process flows and endtoend functional designs.
  • Support the operations of crossfunctional teams such as Sales, Marketing, Central Services, and I.T. groups you will be the glue that will keep it running smoothly.
  • You will gain a high degree of knowledge and exposure to the core systems at Reliance and will be working regularly with vast amounts of data.
  • You will be providing weekly, monthly, and quarterly reporting on progress of key business strategies; both projectbased and operational.
What do we offer?

  • A generous compensation plan consisting of base and bonuses
  • A comprehensive benefits package and group savings plan
  • Ongoing leadership, training, and support
  • Crossfunctional career opportunities
  • Relocation opportunities
  • Constant internal promotional opportunities
What do you bring?

  • 12 years' work experience in a dynamic role with exposure to both operational and projectbased responsibilities with a postsecondary degree/diploma in Business or a related field.
  • Familiarity with business analysis concepts. Including, but not limited to, business planning, requirements gathering, test planning, change management processes, QA processes, and KPI monitoring.
  • SQL experience including creating and updating scripts will be an asset
  • Strong skills in the Microsoft Office Suite, more specifically, with Excel, Access, and PowerPoint.
  • Strong communication with the ability to interact crossfunctionally across various levels of management.
  • Experience in data management is an asset.
  • Experience with SAP integration and systems is an asset.
  • Proven track record of identifying opportunities and seeking them through.
  • Strong attention to detail with emphasis on accuracy, and quality.
  • You are flexible, resilient, and able to respond quickly under pressure with a cando attitude.
Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over1.9 million customers across North America.

Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work.

Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd.

as Canada's 10 Most Admired Corporate Cultures.

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