Pos Support Technician

2 weeks ago


Toronto, Ontario, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential.

We are Canada's preeminent leader in delivering top quality sport and entertainment experiences and one of North America's leading providers of exceptional fan experiences.

We are the parent company of the National Hockey League's Toronto Maple Leafs, the National Basketball Association's Toronto Raptors, Major League Soccer's Toronto FC, the Canadian Football League's Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.


MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.

We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club).

Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.


We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other.

Come be a part of the team.

  • Understand Service Level Agreements (SLAs), associated with both our user community and vendors along with the impact of support issues to help determine the prioritization in relation to the other existing workload.
  • Effectively resolve problems or contribute to the escalation direction of an incident to the appropriate response group based on general knowledge of POS infrastructure.
  • Implement and maintain current POS systems (Oracle Micros, Silverware, QSR, Clover, Amazon, RFID selfservice models)
  • Engage with our payment vendors (TD, Eigen, Chase, Moneris, Clover) to implement and maintain current services.
  • Ability to recognize trends and patterns in hopes of mitigating unnecessary risks.
  • Maintain and monitor IT incidents; ensuring that all service requests are comprehensive and complete.
  • Prepare and maintain operational documentation including Incident Management, Security Administration and Asset Management. Contribute technical content and departmental procedures to the ITSM knowledge base.

Qualifications:

  • Minimum 3 years of technical working experience with a strong background in Windows 7 and 10, and mobile operating systems.
  • Working knowledge of POS systems (Oracle Micros, Silverware, Clover, Amazon, RFID selfservice models) are considered an asset.
  • General setup/troubleshooting knowledge of iOS and Android operating systems.
  • A postsecondary Information Technology diploma or Computer Science Degree would be a definite asset.
  • Basic knowledge of network devices/topography (routers, firewalls, switches) and troubleshooting.
  • Knowledge of Cisco enterprise network products considered an asset.
  • Knowledge of Information Technology Infrastructure Library (ITIL) best practices.
  • Prior experience setting up and troubleshooting iOS and Android devices.
  • Exceptional written and verbal communication skills; ability to present ideas in userfriendly language; proven ability to listen, understand and communicate effectively; keen attention to detail; proven analytical and problemsolving abilities; active selfstarter with a proven ability to take initiative and be proactive.
  • Exceptional organizational skills with the ability to prioritize and execute tasks in a dynamic and fast paced environment.
  • Availability to work evenings, weekends and holidays as required.
  • We thank all applicants for their interest, however, only those selected for an interview will be contacted._
At MLSE, we are committed to building an equitable, diverse and inclusive organization.

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