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Field Supervisor

4 months ago

Davidson, Canada Saskatchewan Crop Insurance Corporation Full time

What you'll do:

  • Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
  • Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
  • Provide daily coaching and monitor work assigned to adjusting staff.
  • Ensure accuracy and completeness of inspections and corresponding documentation.
  • Perform all types of claims/inspections which requires the individual to climb bins.
  • Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
  • Conduct field training and ensure staff is aware of policy and procedure changes.
  • Assist the Manager with the recruitment and selection of adjusting staff.
  • With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
  • Attend meetings and training sessions to keep updated on corporate and agricultural changes.
  • Participate as a member of the sales team for the annual sale of the Crop Insurance program.

Qualifications:

  • To be successful in this position you will need a diploma in the field of Agriculture with a minimum of three years combined experience in the administration and delivery of agriculture business risk management programs. Consideration may be given to those with an equivalent combination of education and experience.
  • Detailed knowledge emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
  • Progressively more supervisory experience, demonstrated through effective performance management, supervising, leading and coaching of staff.
  • Communication skills required to conduct presentations to varying audiences; provide positive customer focused experience; generate documents including reports, research papers and results for claims investigation.
  • Knowledge of and experience with computers, including but not limited to Microsoft Word, Excel and Outlook.
  • Experience in farm risk management programs.
  • Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
  • This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; exposure to scenarios with predators; and climbing ladders to measure grain bins. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
  • Required to travel throughout the province and work weekends when necessary.
  • A criminal record check is required.
  • Agriculture Diploma
  • Agricultural Management Diploma
  • Agronomy Diploma
  • Agribusiness Diploma
  • Driver's License

Competencies:

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Service Excellence:Delivers and provides additional information or service beyond customer expectations. Responds to customers with an appropriate level of urgency. Uses customer feedback to make changes in work and personally commits to resolving customer issues.
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Personal Leadership and Development:Balances organizational, team and individual commitments. Listens and influences others to generate enthusiasm. Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy.
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Strategic Thinking:Commits to achieving success at the team and organizational level. Translates high level and complex information into realistic plans. Prioritizes work in alignment with organizational objectives.
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Decision Making:Decisions are aligned with position responsibilities, boundaries and organizational policies and practices. Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made.
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Innovation:Thinks outside the box to identify new solutions. Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Challenges the status quo when needed and looks for ways to improve internal processes or practices.
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Analytical Thinking:Identifies discrepancies within work and makes appropriate adjustments. Reflects on past experience and organizational practices and processes to develop consistent action plans. Offers solutions based on available resources.
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Team Collaboration:Encourages, supports and motivates team members to share ideas, knowledge, solutions or concerns. Capitalizes on the strengths and skill sets of team members by aligning tasks with individual strengths. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
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Building Organizational Community:Actively builds relationships by establishing respect, trust, support and understanding. Ensures cross-team collaboration for organizational effectiveness. Builds rapport and ensures others are informed.

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Communication:Uses open-ended questions,