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Parts Solutions Manager

3 months ago

Brampton, Ontario, Canada Eaton Full time
Eaton's VEH NAT North America Truck division is currently seeking a Parts Solutions Manager.

The expected annual salary range for this role is $ $ a year. This position is also eligible for a variable incentive program.

What you'll do:

PRIMARY FUNCTION
Strategy development, execution, and management of assigned territory to achieve Vehicle Group North America Aftermarket business objectives. More specifically, the Parts Solutions Manager's (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM'S and independent service garages

ESSENTIAL FUNCTIONS
Develop and implement business plans to support territory, region, and division objectives.

Establish the following internal reports on customer activities:

  • Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
  • Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
Assess customer requirements and identify unique needs at targeted accounts.
Develop, implement, manage territory product support strategies for new and existing aftermarket products.

Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.

Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.

Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.

Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.

Provide product, service, and warranty training to customers.
Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.

Qualifications:

Basic Qualifications:

  • Bachelor's Degree from an accredited institution
  • Minimum of 2 years' experience working for a commercial manufacturing or automotive distribution company OR 2 years in a vehicle/heavy equipment customer support role

Preferred Qualifications:

  • Preferred 5 years experience with heavy truck.
  • Proven "Value Selling" skills
  • Specialized knowledge of business aspects of the trucking industry
  • Experience negotiating, delivering training, and developing business plans

Skills:

SPECIALIZED KNOWLEDGE
Must work effectively while traveling up to 75% of the time
Working extended hours will be required as needed basis to include weekends for customer functions
Communication skills - verbal, written, interpersonal and presentation skills
Computer skills - Word, Excel, PowerPoint, Outlook
Ability to influence others both internally and externally
Relevant market information and business acumen
Time management skills; must respond with sense of urgency to customer requirements

Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system.

"
Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
Ability to work remotely; must be self-motivated and goal oriented
Ability to work on a remote team
Consistently acts in an ethical, open, honest, trustworthy, and truthful manner.

We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We know that good benefit programs are important to employees and their families.

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.


Click here for more detail:
Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors