LensCrafters - Team Lead
2 weeks ago
- Store: LensCrafters
- Position: Full-Time
At LensCrafters, we're all about enhancing people's vision. It takes a diverse team to accomplish this mission.
Join us to explore the optical industry, enhance your customer service & sales skills, and pave the way for your career growth.
LensCrafters, a leading optical retailer in North America with over 1,000 stores, is backed by Luxottica, a trailblazer in the eyewear industry, ensuring top-notch quality in vision care for more than 35 years.
Role Overview- Delight customers & patients with exceptional service
- Manage optical & lab processes for outstanding results
Retail Focus
- Commitment to provide outstanding customer service
- Assist customers in frame & lens selection
- Identify and solve problems proactively
- Demonstrate superior product knowledge
- Ensure exceptional results with every interaction
- Act as a responsible store key holder
- Bring associate opportunities to management
Lab Focus
- Custom fit glasses & insert prescriptions accurately
- Develop associates' knowledge & skills in lens technology
- Edge & mount lenses as needed and per guidelines
- Verify eyewear meets optical standards
- Conduct eyewear inspections
- Maintain lab paperwork meticulously
- Implement safety programs rigorously
- Ensure a safe working environment
- Operate & maintain lab tools
- High School diploma or equivalent
- 1+ year of experience
- Strong optical & retail background
- Knowledge of optical theory & products
- Excellent communication & listening skills
- Strong interpersonal & math skills
- Sales & problem-solving abilities
- Proficiency in using cash registers & computers
- Leadership & training experience
- Experience in edging & mounting
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