Operations Associate

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Operations Associate

What is the opportunity?


The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation's processes.

Incumbent will review, verify, and record data into technology systems supporting department processes.

In addition, incumbent will research, resolve, or secure requested information for other Operation's areas, RBC Business Units, external customers or industry participants.


What will you do?

  • Provide accurate analysis and processing support for exceptionbased, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
  • Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
  • Reduce risk or increase efficiencies by suggesting process changes and system modifications.
  • Provide accurate analysis and processing support for manual, exceptionbased complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
  • Train and act as a resource for other Operation's team members.

What do you need to succeed?

Must-have

  • 4year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of jobrelated experience
  • 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
  • Ability to work efficiently and accurately on exception based complex and/or highly specialized processes with mínimal supervision
  • Strong customer service, organizational skills, attention to detail and confidentiality

Nice-to-have

  • Proficient computer skills in Windowsbased software products including Word, Excel and Outlook
  • Strong customer service, organizational skills, attention to detail and confidentiality
  • Canadian Securities Course is an asset
  • Experience with Broadridge programs, CDS/DTC Settlement Systems

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and highperforming team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

:00

Application Deadline:

:00

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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