Customer Success

1 week ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
*_BIS Safety Software_* is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are seeking an experienced, full-time Customer Success - Onboarding and Education team member who has a passion for outstanding customer service, a desire to educate and coach our clients, and a strong understanding of software and technology.

This role will focus on providing an exceptional level of customer service, dedicated support, and system training for new clients, getting them integrated and fully trained on how to use our software.

It will include the coordination of training sessions, prompt and regular follow-up meetings and quick responses via phone and email to support clients as they navigate through the onboarding process with BIS.

System training will be provided.

We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.

*The ideal candidate for this position will:
Have a drive and passion for providing an exceptional level of customer service Be excited about working with new clients, building rapport and being an initial resource for training and support Possess excellent organizational skills, with the ability to handle multiple tasks simultaneously Have a positive and friendly demeanor as well as exceptional interpersonal skills Possess strong English written and oral communication skills Have a positive, solution-based approach to challenges and be very comfortable with change Be extremely tech-savvy and a quick learnerThe successful candidate will be responsible for: Introducing new clients to the software application and providing detailed training based on specific client needs
  • Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
  • Aiding in the setup and rollout of the software for new clients using our software
  • Helping clients migrate historical training from multiple systems into our software platform
  • Setting up all training requirements in the system's training matrixPreferential Qualifications: 3 years experience of customer service preferably in the technology or software field
  • French and/or Spanish language skills will be considered an asset
  • Strong Microsoft Excel skills are also an asset_Posting ID: #T CCS_

Job Type:
Full-timePay: $18.00-$24.00 per hourBenefits:* Dental care
  • Flexible schedule
  • Paid time off
  • Vision careSchedule: 8 hour shift
  • Monday to Friday

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