Customer Service Coordinator

1 week ago

Richmond Hill, Ontario, Canada Motion LP Full time

At Motion, our purpose is to make life accessible
Our role is to care. Our compassion and knowledge set us apart. We deliver the right mobility, accessibility, personal care, and daily living solutions to individuals across Canada. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Who we need

We have built our brand on client loyalty, which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time.

Our team in Toronto needs a
Client Care Coordinator who can make all of our valued guests feel welcome and taken care of while playing an essential function behind the scenes as well.


Who you are
You are a multi-tasker in the truest sense. You thrive on juggling projects, demands, and timelines, and don't get overwhelmed doing so.

You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community.

You want to help our clients live their most vibrant lives.

What you will do

_Provide a Motion customer experience._ Our Client Care Coordinators are the front line to our company and critical players in realizing our objective to make life accessible.

You will:

  • Welcome, engage with, and meet the needs of our guests.
  • Provide retail sales customer service to the clientele in store
  • Work closely with busy Service Technicians and Sales Consultants to oversee the client order administration.
  • Update all of our databases (client, rental, inventory, etc.) using our Navision software.
  • Schedule and coordinate the Service Technicians' work using Jobber software.
  • Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
  • Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.
  • What you bring*
    _Education and experience. _You have a degree or diploma from a postsecondary institution or a minimum of 2 years of experience in a fastpaced office environment or a customerfacing role. You have an interest in, or exposure to, the healthcare or personal mobility device industry.
-
_Flexibility and organization._ You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
-
_Empathy and respect. _To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client's needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
-
_Technical Skills. _You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset.
-
_Additional must-have requirements._ You have a clean criminal background check and are bondable.

Why join? We are Motion
At Motion, we've undergone a recent transformation and we think that's exciting.

With a strong reputation as experts in our field, we're turning inwards to foster a culture of belonging, giving and strength.

Joining us now is a chance to be part of that momentum; a chance to make an impact in people's lives and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

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