![DoubleTree by Hilton Hotel & Conference Centre Regina](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent Part-time
1 week ago
Guest Services Agent to join our team of customer service professionals
What we offer:
- Hilton brand GSA training
- Full medical benefits package including dental, vision and prescription coverages
- Discounted monthly parking or discounted transit pass
- Employee discounts on all Hilton and SilverBirch hotels globally
- A positive and inclusive work environment and a culture of employee recognition
Main Duties & Responsibilities:
- Respond to requests promptly, efficiently, and courteously during checkin, checkout and throughout the customers' stay.
- Verify that all the information on the guest is the same as the information in the computer system
- Switchboard duties, handle each reservation and phone call courteously
- Process reservation/cancellation/modification requests
- Enthusiastic and dedicated to customer service excellence enjoys being around people
- Ability to assist hotel guests in an empathetic and courteous manner at all times
- Strong English communication skills, (verbal and written)
- Have a strong memory to recite company promotions and information during the checkin process
Education & Qualifications:
- Minimum grade 12 or equivalent
- Preference will be given to individuals with previous Front Desk or Night Audit experience in a hotel setting
Working Conditions:
- Able to continuously stand, bend, and lift during entire 8 hour shift
- Repetitive computer and telephone use
- Ability to work some overnight hours from time to time 11pm7am as needed.
No LMIA provided for opportunity. You must be legally entitled to work in Canada to be considered.
Job Types:
Part-time, Permanent
Part-time hours: 16-24 per week
Salary:
$14.75-$16.24 per hour
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Experience:
- Hotel: 1 year (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location:
In person
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