Field Service Technician Ii- Yyz

2 weeks ago

Mississauga, Ontario, Canada Smiths Group Full time

Location:
North America, Canada, Mississauga- Ref: DETECTIONNA01205- Division: Smiths Detection- Job Function: After Sales Service Repair
Job Description:
Duties & Responsibilities

  • Responsible for meeting daily service repair needs and driving customer satisfaction.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Installs, repairs and maintains equipment in the field; provides customer training as required.
  • Must be able to respond to emergency and nonscheduled calls for service within established response time goals.
  • Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Order, install, and return parts and manages repair parts cycle time.
  • Maintains an accurate inventory of parts and tools.
  • Maintains currency on all technical certifications.
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
  • Looks to senior level FSTs for knowledge growth and support when needed.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies.
  • Maintains clear and concise business communication proficiency, both oral and written
  • Establishes and maintains a close relationship with senior level FST's and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs while maximizing revenue
  • Must submit expenses, timecards and other administrative tasks within the specified timelines.
  • Travel, overtime and work hours other than Monday-Friday may be required.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Comply with all applicable CA export control and security regulations.
  • Other duties as required.
Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

PHYSICAL/MENTAL REQUIREMENTS:

  • Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
  • Excellent customer service skills and the ability to handle stressful situations.
  • Selfmotivated, reliable, and accountable individual
  • Possess excellent telephone skills
  • Must be able to lift/carry 50 lbs.
  • Must be able to push/pull 200 lbs.
  • Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
  • Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
  • Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

POSITION REQUIREMENTS:

Education/Training:

Associate's Degree or Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics).

Equivalence achieved through comparative work and life experience is acceptable (>3 years work experience in a related electrical or mechanical field service role).

Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills:

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises:

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a proje

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