Manager, Hospital Partnerships

1 week ago

Toronto, Ontario, Canada VHA Home HealthCare Full time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Our providers tell us:
_"Home care is where I can truly make a difference.

There is such a sense of accomplishment from helping people live independently at home."_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings.

Many of our team members manage their own schedules in the community and they say, "_The freedom and flexibility can't be beat._" Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us _"I love the inclusive culture. I feel welcome and at home."_ _View more comments from VHA clients and their family members_._

We are seeking a:

Manager, Hospital Partnerships

Full-Time, 1-Year Contract (With the Possibility of Becoming Permanent)

What will be your role?
Manager, Hospital Partnerships ensures to provide leadership and oversight to programs related to hospital partners.

The Manager is accountable for building, developing, implementing, and evaluating emerging partnerships/programs including the delivery of high-quality home care to clients which may include, multidisciplinary services/programs and/or community support services via VHA's Responsive Community Care program.

This role will be heavily involved in the internal adoption of external initiatives related to new hospital delivery models and will be responsible for operational oversight of day-to-day operations of hospital programs/projects.

The Manager works closely with all departments at VHA for the execution of new hospital and/ OHT models of care, and with different health system partners including, but not limited to, hospitals, primary care, Ontario Health Teams, municipal governments, home care organizations and community support service organizations, to deliver seamless and integrated care for clients.


Key Areas of Accountability:

  • Oversees programs and projects in the SS&P portfolio including building, developing, implementing, and evaluating partnerships/programs
  • Manages operations and supervises programs field/office staff via program supervisors
  • Assists with the management of all workforce planning and human resources assigned to the programs including clinical, administrative, scheduling, field and systems supervision and health and safety
  • Functions as a member of the VHA management team
  • Builds and maintains positive business relationships with funders and health system partners and effectively collaborates to support new and existing programs/services
  • Works within and follows the policies, procedures and regulations related to staff safety as required by VHA and under the Occupational Health and Safety Act

What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks & discounts
  • Staff & service provider events

Key skills, experience and behaviors required for this position:

  • Graduate of a recognized university program (Masters preferred)
  • A regulated healthcare professional in good standing with the professional college
  • Advanced knowledge of service delivery and operations in the Health Care sector, preferably in home & community care sector with 5+ years of progressive leadership experience
  • Experience in building and managing relationships and partnerships related to health system integration
  • Experience in working with integrated and/or multidisciplinary programs in the home & community care
  • Extensive knowledge of home and community care programs and resources
  • Excellent program planning and project management skills
  • Demonstrated skills in financial management, human resource management and community liaison
  • Knowledge of Continuous Quality Improvement processes
  • Skills and experience in customer service techniques such as deescalation and dispute resolution
  • Demonstrated ability to lead program development and implementation
  • Clientcentered and customer focused
  • Strong team building and staff development capabilities
  • Motivated selfstarter who works well both independently and with a team to drive results
  • Excellent interpersonal, verbal communication skills and superior writing skills
  • Displays a professional, positive attitude and maintains enthusiasm
  • Excellent organizational skills and attention to both detail and the "big pic

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