![Bank of Montreal](https://media.trabajo.org/img/noimg.jpg)
Community Associate Part-time
2 weeks ago
Apply locations Vancouver, BC, CAN time type Full time posted on Posted Yesterday job requisition id R
Application Deadline:
Commercial Sales & Service Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships.
Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions.
Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.
Demonstrates an in-depth understanding of product and service, by providing needed information or directing clients to the appropriate source.
Coordinates and executes specific activities for the implementation of strategic initiatives; Gathers and formats data into regular and ad-hoc reports, and dashboards.
Explores and identifies enhancements and cross-sell opportunities and bringing these opportunities to the appropriate line of business contact.Actively listens to clients' concerns and diagnoses clients' service needs.
Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.
Supports the development of tailored messaging, which may include writing, editing and distributing communications.Tracks collection of client service fees
Typically between - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We're here to helpIt calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
Accommodations are available on request for candidates taking part in all aspects of the selection process.A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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