Project Coordinator

1 week ago


Calgary, Alberta, Canada Graybar Full time
Job Brief

The Project Coordinator requests approval drawings and other related documents from suppliers and consolidate into a single professional submittal to the customer.

MAKE A MOVE...
JOIN ONE OF NORTH AMERICA'S "MOST ADMIRED COMPANIES"

Graybar Canada, a division of Graybar Electric and a Fortune corporation, is a leader in distributing high-quality electrical, automation and telecommunications products and a provider of related supply chain management and logistics services.

Graybar operates more than distribution facilities throughout North America, with 30 branches across Canada. As one of the world's largest employee-owned companies, Graybar has the power and stability of a big corporation and the integrity and drive of a neighbourhood business.

Graybar Canada currently has an exciting career opportunity available out of our Calgary, AB branch.

Project Coordinator

Graybar Canada offers a competitive compensation and benefits package including:

No Evening or Weekend ShiftsTELUS Health Virtual CareCost shared Health and Dental Benefits Life & AD&D Insurance Employee Profit Sharing ProgramLong Term Disability BenefitsGroup RRSP MatchingCorporate Fitness Membership ProgramEmployee Share Purchase ProgramComputer Purchase PlanTuition Reimbursement ProgramService Awards Program

Major Responsibilities:

See that every customer experience meets the quality standards as defined by that customer. Request approval drawings and other related documents from suppliers and consolidate into a single professional submittal to the customer. Release materials from suppliers as per the customer requests and approved submittals. Co-ordinate shipments from multiple suppliers in accordance with customers' requirements. Provide technical support on product selection and application. Co-ordinate shipments of stocked materials to compliment the delivery of direct shipments from suppliers. Handle all incoming and outgoing customer telephone calls courteously and professionally. Coordinate the prompt handling of all customer service-related requests in support of our Customer Service Team including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims. Participate in quality improvement teams to limit rework and improve services. Handle all written correspondence received from customers and reply promptly. Represent the customer in the resolving all disputes and claims, including all those involving Graybar Canada's suppliers. Monitor customer satisfaction through the use of written and verbal surveys and coordinate corrective action to resolve deficiencies. Assist others in Quotation Department in price quoting and perform other duties as assigned.

Preferred Skills & Experience:

Minimum Grade 12 education, post-secondary education considered an asset. Experience in a similar capacity considered an asset. Customer service or inside sales experience an asset. Knowledge of electrical products and applications preferred but not mandatory. The ability to develop and maintain strong relationships with customers and suppliers is essential. Must exhibit excellent time management, negotiation and organizational skills. Ability to prioritize work, be flexible and meet deadlines. Possesses the ability to work with all levels of employees and management, both internally and externally. Must practice excellent spoken and written communication and interpersonal skills. Bilingualism in English and French is preferred - although not mandatory. Must have proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint.

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